AMAN KUMAR
Sr Verification Researcher
Nagpur
Summary
Detail-oriented Background Verification and Quality Assurance professional with over 4 years of experience in US background screening processes. As Senior Verification Researcher, skilled in conducting direct verifications and managing compliance, discrepancy resolution, and audit documentation. Expertise in Advanced Excel, SQL, Power BI, and MS Office enhances data-driven decision-making.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
Senior Verification Researcher
Alldigi Technologies
02.2025 - Current
- Perform Employment, Education and Criminal Verification for US-based background screening clients.
- Verify employment tenure, designation, rehire eligibility, qualifications and educational credentials.
- Maintain complete audit trails and verification documentation in accordance with compliance requirements.
- Investigate discrepancies, document findings and escalate complex cases when required.
- Mentored junior researchers, fostering skill development and knowledge transfer within the team.
Senior Quality Associate
KC Overseas Education Pvt. Ltd.
02.2024 - 02.2025
- Managed quality operations and supported performance improvement initiatives across large teams.
- Conducted quality evaluations, audits, calibrations and root cause analysis.
- Prepared quality dashboards and reports for management review.
- Collaborated with operations teams to improve service quality and process compliance.
Senior Quality Executive
Hexaware Technologies
01.2022 - 01.2024
- Worked on US Background Verification processes including Employment, Education and Criminal Verification.
- Managed quality reviews, audits and compliance checks across multiple lines of business.
- Performed dip-checks, refresher trainings and performance monitoring activities.
- Ensured adherence to client quality requirements and operational standards.
- Led quality assurance initiatives, enhancing product reliability and customer satisfaction through systematic audits.
- Developed and implemented quality control processes, resulting in improved compliance and process efficiency.
- Mentored junior staff on quality standards, fostering a culture of continuous improvement across teams.
- Analyzed product defects and spearheaded corrective actions, significantly reducing future error rates.
Customer Service Executive
mborn Digital
10.2019 - 11.2021
- Resolved customer queries via phone, email, and chat support, ensuring timely and accurate support.
- Resolved customer inquiries swiftly and effectively, enhancing overall customer satisfaction and loyalty.
- Managed escalated complaints with professionalism, fostering positive relationships and improving retention rates.
- Collaborated with cross-functional teams to streamline processes, resulting in improved service efficiency.
- Trained new customer service representatives, ensuring adherence to best practices and operational standards.
- Maintained high customer satisfaction by effectively communicating and resolving issues promptly.
Education
Bachelor of Commerce (B.Com) -
GS College of Commerce & Economics
Nagpur01-2019
Higher Secondary -
Kendriya Vidyalaya
Nagpur01-2016
Skills
- Background Screening
- Employment Verification
- Education Verification
- Criminal Verification
- Candidate Screening
- Verification Reporting
- Regulatory Compliance
- Investigation Management
- Performance Metrics
Certification
Lean Six Sigma Yellow Belt
NOTICE PERIOD
Immediate Joiner
Timeline
Senior Verification Researcher
Alldigi Technologies
02.2025 - Current
Senior Quality Associate
KC Overseas Education Pvt. Ltd.
02.2024 - 02.2025
Senior Quality Executive
Hexaware Technologies
01.2022 - 01.2024
Customer Service Executive
mborn Digital
10.2019 - 11.2021
Bachelor of Commerce (B.Com) -
GS College of Commerce & Economics
Higher Secondary -
Kendriya Vidyalaya