Travelling
NAMRATA PARGHI
GRM And Office Manager
Mumbai
Summary
Innovative Relationship Manager focused on developing and managing people and material resources to optimize office operations. Respected professional with exceptional knowledge of enterprise engagement to improve bottomline profitability and push organizational objectives to the next level.
Overview
14
14
years of professional experience
1
1
Language
Work History
Guest Relationship Manager
Arkade Group Of Industries And Builders
05.2017 - 05.2018
- Maintain orderly office workflow according to priorities.
- Performed duties similar to executive assistant like arranging meetings, travel itinerary, preparing basic MIS etc.
- Excellent email communication and documentation.
- Handling vendor bills, vouchers and credit notes with utmost sincerity and loyalty towards enterprise trustworthiness.
- Exceptional skills in vendor relationships and management.
- Handling complaints and queries from customers and staff.
- Build good customer relations.
- Taking ownership of customers issues and follow problems through to resolution.
- Keeping accurate records of discussions or correspondence with customers.
- Training staff to deliver high standard of customer service.
- Supervising team of more than 30 people to serve Customers in best possible way seeking complete Customer satisfaction.
- Worked with cross functional departments to facilitate communication and deliver personalized solutions to customers.
Guest Relationship Manager
Nahar Medical Center
11.2016 - 04.2017
- Handling Guest Relationship/ Customer Relations and Grievances.
- Handling of VIP guests, Hospitality, Arranging Executive Meetings, and large scale Events for the enterprise.
- Organizing Health Camps, Walkathons, Workshops, Outdoor meeting, Events related to Promotions and Marketing etc.
- Conducting Executive Health Checkups, Maintaining cordial relations and meetings plus supervising flow of appropriate appointments of Multi-specialty Doctors, Arranging Seminars, Workshops and being a mediator between them and Management.
- Managing Front Desk Relations Executives and heading a team of more than 40 members by allocating their duties, Conducting Meetings, Looking after Staff Grooming , Etiquettes, Uniform Regulations , Making Duty Rosters, arranging for required equipment for the Center Etc.
- Looking after office Décor and presentation of the Health Center, Providing refined Hospitality at its best.
- Identified discrepancies and recommended updates to coordination process.
- Exceptional vendor management skills involved in handling invoices and credit vouchers.
International In-flight Attendant
Air India Limited
04.2004 - 10.2011
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Excelled in a challenging, time-constrained environment, and was awarded letter of appreciation multiple times for excellence in service
- Responsible for safety and security of passengers, responsible for meeting inbound flights, assisting passengers with connecting flights, checking-in passengers, and boarding outbound flights
- Ensured functioning of all emergency equipment and managed all emergency situations
- Successfully navigated multiple airline computer systems to fulfill partner agreements
- Designated as back-up for Supervisor duties.
- Flown on International and Domestic Sectors including United States of America, United Kingdom, Middle East etc.
- Trained in In-flight / Cabin Procedures and In-flight Safety of Air-crafts Fleet Boeing 747 -400 and 777 and Airbus 310.
Education
M-TECH Year 1 - Biotechnology
D Y. Patil College of Biotechnology
Mumbai 04.2001 -
Bachelor of Science - Zoology
Mithibai College O Science
Mumbai 04.2001 -
Post Graduate Diploma in Nutrition And Dietetics - Nutrition Sciences, Dietetics
Tulip International School of Dietetics
Mumbai 04.2001 -
Skills
Operational leadership
Cross-functional communication
Budgeting
Relationship Building
Service Support
Client Engagement
Staff Development
Administrative Support
Employee Supervision
Staff Hiring
Data Entry
Excellent Communication
Vendor relationships
Accomplishments
- Able to work effectively under time and resource constraint.
- Can prioritize and handle multiple tasks while meeting established timeline.
- Able to take responsibilities in emergency situations.
- Extensive experience in handling face to face guest service environment.
- Courteous and focused on providing a high level of guest satisfaction.
- Supervised and trained associates in delivering the brand standards.
- Logical, passionate and determined when approaching problems.
Interests
Personal Care
Baking and Confectionery
Timeline
Guest Relationship Manager
Arkade Group Of Industries And Builders
05.2017 - 05.2018
Guest Relationship Manager
Nahar Medical Center
11.2016 - 04.2017
International In-flight Attendant
Air India Limited
04.2004 - 10.2011
M-TECH Year 1 - Biotechnology
D Y. Patil College of Biotechnology
04.2001 -
Bachelor of Science - Zoology
Mithibai College O Science
04.2001 -
Post Graduate Diploma in Nutrition And Dietetics - Nutrition Sciences, Dietetics
Tulip International School of Dietetics
04.2001 -