Ameya Anil Gawade
Senior Analyst.
Mumbai
Summary
A customer-centric professional with a total experience of 7.5 years and more than 3.5 years of experience in Customer Service Management, Query & Issue Resolution, Customer Satisfaction, Sales Management, Customer Retention, Record Keeping etc. Proficient in maintaining cordial relations with clients, ensuring quality and service to achieve customer satisfaction and business retention. Expertise in providing effective customer service, managing escalations and resolving the issues of customers in a timely and efficient manner by implementing procedures and service standards for business excellence. Building long-lasting relationships with internal and external customers through trust, integrity and service Dexterous in providing information to customers on newly introduced products and services, and rate plans in a way that increases customer experience. Adept at delivering excellent customer service always and ensuring to exceed expectations of the set standards. Robust experience in documenting/tracking every call interaction and actions taken. Successfully meeting performance targets in all areas such as speed, accuracy, volume & customer satisfaction Ability to implement innovative sales strategies to achieve the target of sales and to promote products. Skilful in managing sales operations using strong marketing skills, identifying customer needs and forecasting trends to drive continuous improvement. Proven ability to work under tight timelines and meet deadlines as per requirement. Sound cognizance of SAP application and basic comprehension of SQL & MS Office Suite (PowerPoint, Word, Excel and Outlook) Outstanding team player with good analytical, interpersonal, communication skills and a person of “CAN DO” attitude.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Trademark Monitoring Analyst
Corsearch Inc
10.2020 - Current
- Conducting trademark searches and monitoring trademark registrations to identify potential trademark infringement issues.
- Analyzing trademark data and preparing reports on trademark infringement, including evidence of infringement and potential legal implications.
- Maintaining accurate and up-to-date records of trademark infringement cases and tracking the status of cases through to resolution.
- Supporting the development of training materials and conducting training sessions for internal teams on trademark monitoring and protection processes.
- Awarded Best Employee of the Month for the month of June 2021
- Employee of the Second Quarter for the year 2023
Customer Service Associate
WNS GLOBAL SERVICES
03.2016 - 06.2020
- Responding to customer queries via email and ensuring timely and accurate responses.
- Categorizing and organizing emails into different folders or categories based on their content, priority, or other criteria, to streamline the email process and improve efficiency.
- Managing and updating customer databases and ensuring that customer information is accurate and up to date.
- Identifying and reporting spam or fraudulent emails to prevent security breaches or scams.
- Collaborating with other team members, including customer service representatives, to resolve customer issues and ensure a seamless customer experience.
- Ensuring compliance with company policies and procedures, including email response guidelines and customer privacy policies.
- Meeting individual and team targets for email response times, customer satisfaction, and other performance metrics.
- Continuously improving email response processes and procedures through ongoing evaluation and feedback.
Education
Bachelor of Commerce (B. Com) -
Anna Leela College of Commerce and Economics
Digital Marketing Course - undefined
Edu Pristine Institute
Skills
- Customer Service Management
- Query & Issue Resolution
- SLA/TAT
- Customer Satisfaction
- Time Management
- Record Keeping
MS Excel
Documentation and reporting
Excel proficiency
Team collaboration and leadership
Decision-making
Time management
Process enhancement
Issue identification
Continuous improvement
Deadline adherence
Interests
As a player of my college's cricket team, I developed my teamwork and leadership skills, and learned how to perform under pressure in high-stakes situations, As a frequent traveler, I have developed my adaptability and open-mindedness, and have gained a deep appreciation for different cultures and customs I enjoy the challenge of navigating unfamiliar environments and learning from the people I meet
Recognitions
- Best Employee of the Month, 06/01/21
- Employee of the Second Quarter, 06/30/23
Accomplishments
- Achieved 'Employee of the Month' twice by completing tasks with utmost accuracy and efficiency.
- Achieved 'Employee of the Quarter by consistently maintaining the quality of audits performed.
Timeline
Trademark Monitoring Analyst
Corsearch Inc
10.2020 - Current
Customer Service Associate
WNS GLOBAL SERVICES
03.2016 - 06.2020
Digital Marketing Course - undefined
Edu Pristine Institute
Bachelor of Commerce (B. Com) -
Anna Leela College of Commerce and Economics
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