Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Hi, I’m
Amit Jhala
Operation Specialist
Mumbai
Summary
Overview
12
years of professional experience
3
Languages
Work History
ItsaCheckmate.Com Services India Private Limited
Assistant Manager - CRM
2018.07 - Current (8 education.years_Label & 3 education.months_Label)
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Performed evaluations of employee performance, delivering feedback for professional growth.
- Enhanced product knowledge and customer service skills through staff training programs.
- Participated in the recruitment, interviewing, and hiring processes for new staff.
Ocwen Financial Solutions Private Limited
Associate, Modification Administration
2015.05 - 2018.06 (3 education.years_Label & 1 education.month_Label)
Job overview
- Managed loan modification requests for customers who defaulted on their regular EMIs and sought to reduce their payments due to valid reasons.
- Coordinated with internal teams to manage property foreclosures, providing customers with additional time to submit their loan modification agreements to government solicitors.
- Developed modification payment plans for customers and monitored their progress during a trial period based on the terms outlined in the agreement.
First Source Solutions Ltmited
Customer Service Executive
2013.07 - 2015.05 (1 education.year_Label & 10 education.months_Label)
Job overview
- Servicing loan of clients by variety of tailor-made servicing, sub-servicing, special servicing and stand-by servicing solutions for both residential and commercial loans.
Education
Prakash College of Commerce And ScienceMumbai, India
B.Com
2001.04
University Overview
Skills
Operations management
Team leadership
Employee performance evaluations
Cost reduction
Problem-solving
Decision-making
Team collaboration
Customer relationship management (CRM)
Timeline
Assistant Manager - CRM
ItsaCheckmate.Com Services India Private Limited
2018.07 - Current (8 education.years_Label & 3 education.months_Label)
Associate, Modification Administration
Ocwen Financial Solutions Private Limited
2015.05 - 2018.06 (3 education.years_Label & 1 education.month_Label)
Customer Service Executive
First Source Solutions Ltmited
2013.07 - 2015.05 (1 education.year_Label & 10 education.months_Label)
Prakash College of Commerce And Science
B.Com
2001.04