Summary
Overview
Work History
Education
Skills
Websites
KEY HIGHLIGHTS
ADDITIONAL EXPERIENCE
Timeline
Generic

Amit Kumar

Pune

Summary

Visionary and results-driven IT Leader with a strong background in IT Infrastructure Service Delivery, Managed Services, Cloud Operations, Data Center Operations, Digital Workplace Services and Mainframe. Adept at leading large-scale, high-impact global operations with a focus on revenue growth, operational excellence, and transformation through automation. Proven expertise in P&L management, strategic leadership, C-level stakeholder management, and business expansion. Experienced in setting up and managing India-based entities while ensuring compliance with local regulations.

Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.

Overview

16
16
years of professional experience

Work History

DIRECTOR OF CLOUD OPERATIONS

Cloudreach
Pune
07.2022 - Current
  • Leading India operations for multi-million-dollar Cloud, Managed Services and Professional Services, ensuring strategic alignment, operational efficiency, and business scalability.
  • Managing 100+ professionals in a 24x7 environment. Develop and implement maturity roadmaps to drive business growth, efficiency, and scalability. Serving customer in multiple geo’s.
  • Drive performance management, professional development, and talent retention strategies.
  • Oversee compliance, risk management, and governance for India-based business operations.
  • AWS, Azure, IaC, IaaS, FinOps, DevOps, SRE

SERVICE DELIVERY MANAGER

Wipro Limited
Pune
01.2022 - 06.2022
  • Managed end-to-end service delivery for Indian customers in Tools & Automation, overseeing a team of 100+ professionals.
  • Led large-scale service operations, ensuring seamless delivery and adherence to SLAs.
  • Strengthened customer relationships and executed key digital transformation initiatives.

SERVICE DELIVERY MANAGER & ACCOUNT MANAGER

Capgemini
02.2021 - 01.2022
  • Oversaw IT service delivery and account management for a Swedish enterprise client in a fixed T&M cost model.
  • Managed O365 and Azure-based server management services. On-prem to Azure migrations.
  • Designed and executed account growth strategies, enhancing service excellence and client satisfaction.

FOUNDER & DIRECTOR

GIPL
04.2018 - 02.2021
  • Established and managed a skill development company focused on empowering rural youth in Maharashtra (placed 100's of resources in industry)
  • Led operational, financial, and strategic initiatives to scale the business (up to 10 million)

ASSOCIATE DIRECTOR – SYSTEM INTEGRATION

NTT Data Services
02.2013 - 01.2018
  • Directed multi-million-dollar global service operations, managing enterprise IT system management tools.
  • Led distributed system monitoring, batch, availability, performance, and capacity management in distributed and Mainframe systems.
  • Developed financial planning strategies and operational efficiency frameworks.

DATA CENTER OPERATIONS MANAGER

NTT Data Services
01.2011 - 02.2013
  • Managed DC operations and command center teams to ensure seamless service delivery for enterprise clients.
  • Tower Leader – Mainframe Batch & Operations.

SR. PRODUCTION SERVICES ANALYST

Visa Worldwide
04.2009 - 12.2010
  • Led Command Center operations, ensuring 24x7 availability of business-critical applications.
  • Implemented ITIL best practices and optimized batch processing workflows on distributed and mainframe.

Education

Bachelor of Information Technology -

University of Delhi

Skills

  • IT Infrastructure Service Delivery

  • Cloud Operations

  • Digital Workplace & Mainframe

  • Service Delivery, Managed Services & Professional Services

  • Business Strategy & Revenue Growth

  • IT Transformation & Automation

KEY HIGHLIGHTS

  • Led multi-million-dollar global IT operations across diverse geographies.
  • Transformed IT service delivery models through automation and optimization.
  • Managed large cross-functional teams in highly regulated industries such as Healthcare, Financial Services, and Logistics.
  • Experienced in setting up and managing India-based entities, ensuring operational and regulatory compliance.

ADDITIONAL EXPERIENCE

  • Associate, Perot Systems (Dec 2006 – Mar 2009) – Led project migrations, offshore teams, production support, batch on distributed and mainframe.
  • Technical Support Associate, Hewitt Associates (Mar 2005 – Dec 2006) – Managed enterprise job scheduling Control M on distributed and mainframe.
  • Software Engineer, Maintec Technologies (Jul 2004 – Mar 2005) – Developed COBOL & CICS applications.

Timeline

DIRECTOR OF CLOUD OPERATIONS

Cloudreach
07.2022 - Current

SERVICE DELIVERY MANAGER

Wipro Limited
01.2022 - 06.2022

SERVICE DELIVERY MANAGER & ACCOUNT MANAGER

Capgemini
02.2021 - 01.2022

FOUNDER & DIRECTOR

GIPL
04.2018 - 02.2021

ASSOCIATE DIRECTOR – SYSTEM INTEGRATION

NTT Data Services
02.2013 - 01.2018

DATA CENTER OPERATIONS MANAGER

NTT Data Services
01.2011 - 02.2013

SR. PRODUCTION SERVICES ANALYST

Visa Worldwide
04.2009 - 12.2010

Bachelor of Information Technology -

University of Delhi
Amit Kumar