Amit Mirashi
Pune
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant Manager
TATA Communications Transformation Services
04.2023 - Current
- Administered a team of four in the execution of this project
- Trained team on best practices for escalation management, leading to drop in unresolved cases and enhancement in overall customer feedback scores
- Interrelate with the project head to secure necessary approvals, reducing administrative bottlenecks and expediting project timelines, significantly enhancing team productivity.
People Management
TATA Communications Transformation Services
04.2022 - 03.2023
- Run diverse requirements
- Cultivated opportunities to foster the professional growth of existing employees
- Directed MIS agents in generating various reports
- Implemented fun activities to improve outcomes.
MIS Executive
TATA Communications Transformation Services
11.2014 - 03.2022
- Reviewed, examined, and reported process-related quality variances
- Investigated issues and formulated necessary corrective actions for recurring challenges
- Ensured performance and product quality met established company and regulatory standards
- Maintained data across MS Access, Excel, MySQL, and Power BI
- Analyzed data from multiple team members to advise customer and service management on improving performance
- Developed weekly PPT presentations tailored to specific requirements
- Coordinated with management and clients to address new requirements and changes
- Inspect recurring projects to streamline processes and reduce duplication of work
- Automated daily tasks using Macros and MS Access tools
- Leveraged Power Automate to coordinate daily activities, including birthday celebrations.
Postpaid Retention Executive
Idea Cellular ltd. (on behalf of Adecco)
08.2008 - 11.2014
- Attached with customers to enhance retention using various tools
- Generated reports exploring churn contributions
- Maintained BOP (Beginning of Period) and EOP (End of Period) databases
- Coordinated with Zonal Coordinators (ZCs) to fulfill various requirements
- Cooparate with Retention Coordinators (RCs) to address customer concerns
- Created and distributed various MIS reports on a daily, weekly, and monthly basis
- Conducted forecasting and decision-making analyses to support management.
Team Leader
Paramount ITES Pvt. LTD.
11.2006 - 06.2008
- Lead team to complete daily basis VAS target
- Communicated with management to propose various incentive plans to enhance performance
- Connected with clients for new implementations and targets
- Involved team members in various celebrations to foster team coordination
- Collaborated with the Quality team to improve performance
- Managed the Reliance Welcome & Reliance Collection projects
- Held bi-weekly mentorship sessions for over 10 team members, leading to improved service quality, a 25% increase in productivity, and a 90% customer satisfaction rate
- Influenced in cross-functional team-building initiatives.
Education
Master of Arts - Hindi
Vinayaka Mission University
01.2015
Bachelor of Arts - Sociology
Mumbai Hindi University
01.2011
Skills
- MS Excel
- MS Access
- Python
- Power Bi
- Tableau
- MySql
- Power Automate
- People management
- Customer Relationship Management (CRM)
- Operations Management
- Project management abilities
Languages
English
Marathi
Hindi
Personal Information
- Date of Birth: 02/24/85
- Marital Status: Married
Disclaimer
I hereby declare that all the information mentioned above is true to my knowledge and I bear the responsibility for the above-mentioned particulars.
Certification
- ChatGPT with Excel by Coursera - 05/24
- Data analyst training by Google - 01/2024
- Power BI desktop and DAX by Udemy - 06/23
Timeline
Assistant Manager
TATA Communications Transformation Services
04.2023 - Current
People Management
TATA Communications Transformation Services
04.2022 - 03.2023
MIS Executive
TATA Communications Transformation Services
11.2014 - 03.2022
Postpaid Retention Executive
Idea Cellular ltd. (on behalf of Adecco)
08.2008 - 11.2014
Team Leader
Paramount ITES Pvt. LTD.
11.2006 - 06.2008
Master of Arts - Hindi
Vinayaka Mission University
Bachelor of Arts - Sociology
Mumbai Hindi University
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