AMIT RAUT
Senior Lead
Pune
Summary
Results-oriented IT professional with a comprehensive background in managing IT operations, strategic planning, and delivery management. Demonstrated expertise in leading cross-functional teams to drive innovation and align IT initiatives with organizational objectives with driving operational excellence, optimizing processes, and leading cross-functional teams to achieve strategic objectives. In dept at providing technical guidance, driving project execution, and delivering high-quality software solutions that meet business objectives. Proficient in implementing best practices and methodologies to optimize operations, streamline processes, and drive continuous improvement and learning, stakeholder management, and strategic planning, enables to thrive in dynamic and challenging environments, delivering tangible value and driving organizational success.
Overview
26
26
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
Work History
Senior Lead
FIS
Pune
01.2021 - Current
- Managed ITSM applications 24 x 7, responsible for managing day-to-day production environment for Tier 1and Tier 2 Customer Service and Support, impacting confidential System, including both infrastructure and application support resources that are focused on priority initiatives and activities of 24/7 operation and goals
- Delivered computer operations environment meeting all SLA, including 24/7 availability and response time parameters.
- Documented infrastructure configurations and deployment processes, ensuring consistency and reproducibility across development, testing, and production environments.
- Identify areas for process improvement and operational optimization through data analysis and performance evaluation
- Conduct process mapping, root cause analysis, and continuous improvement workshops to drive organizational change.
- Developed and implemented department policies and procedures, ensuring deadlines and production schedules were met
- Spearheaded integration of Splunk, xMatters, and IT Service Management (ITSM) tools to streamline incident management and response processes.
- Designed and implemented custom integrations between Splunk and xMatters to automate incident detection, alerting, and escalation workflows.
- Assisted in implementation of ITIL processes and effectively used ticketing tools to manage incidents and service requests
- Collaborated with cross-functional teams to achieve project goals, fostering strong working relationships across departments.
- Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
- Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.Improved service quality, addressing client concerns promptly and professionally.
IT Operations and Service Delivery Manager
Envision
Pune
01.2017 - 08.2019
- Provided visionary leadership for diverse service delivery team, encompassing planning, recruitment, coaching, and performance development
- Assigned tasks to team members, tracked progress, and resolved impediments to ensure timely delivery of project milestones
- Developed and implemented departmental policies and procedures to ensure efficient and effective service delivery
- Managed resource allocation to optimize team performance, ensuring all tasks were completed accurately and on time
- Led IT department's operational and strategic planning, fostering innovation, planning projects, and organizing resource allocation
- Managed project lifecycle from initiation to closure, defining project scope, objectives, and deliverables
- Facilitated Agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives, ensuring alignment with project goals and timelines. Acted as SPOC for critical issues and escalations. Prepared and executed Infrastructure project plans
- Worked on Prioritizing and delegating tasks to teams to maintain deployments and availability of enterprise application
- Developed and derived mitigation plans and root cause analysis to address identified risks
- Assisted in managing the computing environment, ensuring the protection and availability of critical production applications
- Collaborated with other IT management team members to analyze current and future IT operational needs, developing and recommending tactical and strategic plans for information processing operations
- Delivered a robust computer operations environment that met all service level agreements, including 24/7 availability and response time parameters
- Implemented strategies to ensure continuous improvement in IT operations, enhancing service reliability and efficiency, manage, track progress, document milestones and ensure completion
- Responsible to create Service Desk Dashboard to provide Upper-Level Management with easy access to historical and real-time data via graphical and tabular views of incidents, problems, and changes and key metrics related to self-service and knowledge management
- Assisted in the implementation of CI/CD pipelines using Jenkins, helping to automate build and deployment processes for software projects.
Senior Consultant – Delivery Management
Symphony Teleca Corporation
Pune
01.2015 - 12.2016
- As an offshore developer, was responsible for requirements analysis, interacting with client-base/onsite developers to validate the understanding and actively involve himself as a team member for the development of the module
- Managed project lifecycle from initiation to closure, defining project scope, objectives, and deliverables
- Facilitated Agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives, ensuring alignment with project goals and timelines
- Collaborated with product owners and stakeholders to gather requirements, prioritize features, and define acceptance criteria
- Designed and deployed scalable, secure, and highly available AWS infrastructure for enterprise applications using services like EC2, S3, RDS, and Lambda
- Spearheaded large-scale migration projects, transitioning on-premises applications to AWS, resulting in a 25% reduction in operational costs and a 30% increase in performance
- Established CI/CD pipelines using AWS Code Pipeline and Jenkins, reducing deployment times by 50% and improving release cycles Conducted regular security assessments and audits of cloud infrastructure, implementing security controls and best practices to mitigate risks and ensure compliance with industry standards
- Documented infrastructure configurations and deployment processes, ensuring consistency and reproducibility across development, testing/ Participated in on-call rotation and incident response, troubleshooting and resolving production issues in a timely manner to minimize downtime
- Developed and deployed cloud-native applications using AWS Lambda, ECS, and API Gateway, enhancing application performance and scalability
- Collaborated with senior developers to troubleshoot and debug issues in existing codebase and implement new features of the web applications using Flask framework, contributing to project requirements gathering, design, and implementation phases, code reviews, coding standards ETL, Data Integration and Migration data (SQL Server, Oracle, csv and text file) from local/external file system and RDBMS to HDFS using Flume, Sqoop (Version 1.4.4) to load data from Oracle to HDFS Worked with highly unstructured and semi-structured data (RF-3), written Pig scripts to transform raw data from several data sources.
Project Lead
L&T InfoTech Technology Services
Mumbai
01.2011 - 12.2014
- Designed and optimized database schemas using MySQL, ensuring efficient data storage and retrieval
- Developed responsive user interfaces using HTML, CSS, JavaScript, and Bootstrap framework
- Integrated with external market data providers and financial exchanges using RESTful APIs and WebSocket for real-time data streaming
- Conducted performance testing and optimization to ensure high availability and low latency for trading activities
- Contributed to the management of cloud infrastructure using AWS/Azure services, learning to provision and manage resources using Terraform or CloudFormation
- Setup and build AWS infrastructure in various resources like VPC, EC2, RDB, S3, IAM, EBS, Security Group, Auto Scaling, SES, SNS and RDS in Cloud Formation JSON templates Implemented AWS solutions using EC2, S3, RDS, EBS, Elastic Load Balancer, Auto scaling groups
- Participated in training programs and self-study to develop skills in cloud computing, DevOps tools, and best practices.
Sr. Software Engineer
Gnosis Technologies
Pune
01.2008 - 12.2010
- Modified C++ Code Coverage project on Teamcenter platform to strengthen product stability with Teamcenter. Compiling system in UNIX and Windows. An object-oriented, multiplatform C++ framework containing support to: data structures, common algorithms sockets, threading. Fixed bugs in order management system. Working with identified user-base, documented use-cases and established functional requirement documents, followed by solutions documents for PLM Programming for NURBS, Bezier, B-spline Surfaces ; Sweep operation in Solid Modelling. Programming for Triangulations in Computational Geometry.
- Configured and managed cron jobs for automated tasks such as backups, log rotation, and system maintenance, ensuring timely execution and reliability. Scheduled cron jobs to run at specific intervals or times using cron syntax, taking into account system load and resource availability. Monitored cron job output and logs for errors and failures, troubleshooting issues and implementing corrective actions as needed.
- Developed and maintained C++ applications, contributing to the design, development, and testing phases of the software development lifecycle
- Collaborated with senior developers to troubleshoot and debug issues in existing codebase and implement new features. Participated in code reviews and contributed to the improvement of coding standards and best practices within the team.
Software Developer
Los Angeles Dept. Of Water & Power
05.2003 - 12.2005
Junior Software Engineer
SIEMENS LTD.
01.1999 - 12.2001
Education
Bachelor of Science - Production Engineering
University of Pune
University Of Pune 08.1995 - 05.1999
Master of Science - Computer Applications
University of Southern California
Los Angeles, California 01.2002 - 05.2003
Skills
Languages : Java J2EE C, C Python
Query Languages :MySQL Oracle 11g DB2NOSQL
Expertise: 24/7 Support Model I cident Management I Change Management I Release Management I Problem Management I Hadoop I Eclipse I Maven I SVN I Git I CICD Cloud – AWS / Azure
Project Management Process Improvement Strategic Planning Performance Development Team Building Business Process and Agile-Scrum
J2EE Servers : Apache Tomcat JBOSS IBM WebSphere Web Logic
Web Technologies : JSP Servlet CSS HTML XML JavaScript
IT Service Management software : SNOW Team Support Jira Service Management
Incident Response Customer Support
Accomplishments
- L&T InfoTech Technology Services December 2011- Platinum Team Academy Award Project Management - DHP ( Data Harmonization Project)
- FIS - Start Award - VBA Automation for Operational Metrics.
Certification
Excel: Advanced Formulas and Functions
Timeline
Senior Lead
FIS
01.2021 - Current
Excel: Advanced Formulas and Functions
09-2020
Project Management
08-2020
Certified Scrum Master
04-2019
IT Operations and Service Delivery Manager
Envision
01.2017 - 08.2019
Senior Consultant – Delivery Management
Symphony Teleca Corporation
01.2015 - 12.2016
Professional Scrum Master I
02-2014
Project Lead
L&T InfoTech Technology Services
01.2011 - 12.2014
Sr. Software Engineer
Gnosis Technologies
01.2008 - 12.2010
Software Developer
Los Angeles Dept. Of Water & Power
05.2003 - 12.2005
Master of Science - Computer Applications
University of Southern California
01.2002 - 05.2003
Junior Software Engineer
SIEMENS LTD.
01.1999 - 12.2001
Bachelor of Science - Production Engineering
University of Pune
08.1995 - 05.1999