AMIT SHASTRI
Business Operations Manager
Mumbai
Summary
Experienced team leader skilled at optimizing departmental operations to achieve objectives. Demonstrated success in aligning employees with positions that maximize their potential. Proactive and diligent professional dedicated to driving continuous operational enhancements.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Operations Manager
ICICI Bank
03.2021 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Facilitated smooth collaboration between departments through clear communication channels.
- Analyzed and reported on key performance metrics to senior management.
Deputy Manager - Business Operations
Khaki Tours Private Ltd.
01.2018 - Current
- Managed end to end operations, social media marketing, client servicing for a Experiential Tour Start Up with a revenue of Rs. 1.5 Cr.
- Assisted in generating a business of 60 Lakhs in 2019 through managing tour bookings.
- Worked with multiple stakeholders among guests, tour guides, vendors with strong focus on customer experience.
- Project management for experiences for close to 500 guests annually.
- Handled International clients from USA, Europe, China, South America and South East Asia.
- Handling the Social Media accounts across platforms of Facebook, Instagram, Twitter, etc. gathering over 10,000 followers.
- Database management of our customer base for business development.
- Record management and archiving of data and managing a library of close to 250 books, journals and magazines.
Assistant Manager - Corporate Sales
Info Edge India Limited - 99acres.com
06.2017 - 12.2017
- Developed new business opportunities by marketing online advertisement based solutions for the builders and developers.
- Mapped, built and maintained constructive relationships with end-high builders like Lodha, Hiranandani, Kalpataru.
- Handled the business and customer service with the clients from South Mumbai, Western Mumbai Suburbs and Navi Mumbai area.
- Generated business of worth of Rs. 15 Lacs by selling and cross-selling of online advertising packages.
- Coordinated and supported between 20 projects and the creative team for successful implementation of the promotional campaign.
- Database management of our customer base for business development Purpose.
Executive - International Business
Shakti Pumps (I) Ltd.
05.2015 - 12.2016
- Developed business plans/ market penetration strategies for International Market.
- Handled client interaction and after sales service in territories of United Kingdom, Ireland, Pakistan, Jordan, Saudi Arabia and Mauritius.
- Generated business of Rs. 2 Cr. from prospective and existing business clients and dealers in United Kingdom, Ireland and Pakistan.
- Participated in exhibition in Mumbai organised under the initiative of Make In India and generated leads for the business.
- Database management of our customer base for business development.
Education
MBA -
Institute of Management Studies (IMS), DAVV
01.2015 - 12.2015
B.Com - undefined
DAVV
01.2013 - 12.2013
HSC - undefined
Shri Vaishnav Academy School (CBSE)
01.2010 - 12.2010
SSC - undefined
Shri Vaishnav Academy School (CBSE)
01.2008 - 12.2008
Skills
Strong written and spoken communication skills
Operations management
Problem-solving
Process improvement
Staff management
Team leadership
Data analysis
Rewards And Achievements
- Visited United Kingdom and Ireland for analysing market potential and business meetings.
- Secured 2nd position in event 'Brand Bazaar' organized by the university.
- Represented school in interschool Debate competition for 3 years.
- Anchor and public speaker from school days.
Personal Information
Date of Birth: 02/13/93
Timeline
Operations Manager
ICICI Bank
03.2021 - Current
Deputy Manager - Business Operations
Khaki Tours Private Ltd.
01.2018 - Current
Assistant Manager - Corporate Sales
Info Edge India Limited - 99acres.com
06.2017 - 12.2017
Executive - International Business
Shakti Pumps (I) Ltd.
05.2015 - 12.2016
MBA -
Institute of Management Studies (IMS), DAVV
01.2015 - 12.2015
B.Com - undefined
DAVV
01.2013 - 12.2013
HSC - undefined
Shri Vaishnav Academy School (CBSE)
01.2010 - 12.2010
SSC - undefined
Shri Vaishnav Academy School (CBSE)
01.2008 - 12.2008
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