Amitkumar Gupta

• Provide Level 1 & 2 technical support for desktops, laptops, printers, and mobile devices.
• Troubleshoot hardware and software issues for Windows/macOS systems.
• Manage user accounts, passwords, and security policies using Active Directory.
• Support Office 365, Outlook, and email configurations for end-users.
• Perform network troubleshooting (IP configurations, VPN, DNS, and DHCP).
• Maintain and update IT documentation, asset inventory, and user guides.
• Train users on IT best practices and security protocols.
• Assisted in the installation, configuration, and maintenance of IT infrastructure.
• Responded to service desk tickets and resolved user issues efficiently.
• Managed software updates, patching, and antivirus solutions.
• Provided remote and onsite support to employees in different locations.
• Configured printers, scanners, and other peripheral devices.

Hardware Troubleshooting & Repair:

• Diagnosing and fixing issues with desktops, laptops, printers, and other peripherals.
• Replacing faulty components such as RAM, HDD/SSD, motherboards, power supplies, etc.

System Installation & Configuration:

• Setting up and configuring new desktops and laptops for employees.
• Installing operating systems (Windows) and necessary drivers.

Software & OS Support:

• Installing and updating necessary software and applications.
• Troubleshooting system crashes and performance issues.