Ammrin Khan
Pune
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Technical support engineer
Rocket software
04.2024 - Current
- Ability to diagnose and troubleshoot issues related to Cisco WebEx & VPN, Slack, OneDrive, Sharepoint, SCCM (client), and Office 365
- Worked on service Management Tools such as JIRA Service Desk, ServiceNow, Remedy, etc
- Experienced in troubleshooting MAC & Linux OS.
- Performed root cause analysis of reported issues to enact corrections.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
Technical support engineer
Mphasis Limited
Pune (Remote)
11.2022 - 12.2023
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
HR Executive
Tech Mahindra Business Services
12.2021 - 08.2022
- Managed complex employee relations issues, conducting investigations and resolving conflicts fairly and efficiently.
- Streamlined HR processes by implementing efficient workflows and reducing paperwork.
- Stimulated employee engagement, loyalty, and commitment to values and culture of company, resulting in 90% retention rate increase.
- Managed employee recognition programs, celebrating individual and team accomplishments to encourage continued excellence in performance.
- Led and directed work of 6 HR team members and handled hiring, training and termination.
Education
MBA - IT And Analytics | Human Recourse
Symbiosis International University, India\]9
Pune, India06.2026
Skills
- Project Management
- Data Analysis and Reporting
- HR Information Systems (HRIS)
- Employee Relations
- Soft Skill
- On-boarding
- Offer Management
- Decision making
- Communication
- Emotional Intelligence
Certification
Human resource management (HRM)
HR & People Data and analytics
Accomplishments
- Awarded employee of the month back to back
Additional Information
Ability to diagnose and troubleshoot basic & Advanced technical issues with the help of Knowledge Base articles., Ability to provide step-by-step technical help, both written and verbal., Proactively communicated with users to provide regular updates on the status of their tickets via Cherwell., Experienced in troubleshooting various technical problems, including desktop/OS, end devices, VPN, VDI, and Wi-Fi., Worked on service Management Tools such as JIRA Service Desk, ServiceNow, Remedy, etc., Experienced in troubleshooting MAC & Linux OS.
Timeline
Technical support engineer
Rocket software
04.2024 - Current
Technical support engineer
Mphasis Limited
11.2022 - 12.2023
HR Executive
Tech Mahindra Business Services
12.2021 - 08.2022
MBA - IT And Analytics | Human Recourse
Symbiosis International University, India\]9