Amodita Phadke

• Co-ordinate with various stakeholders.
• NPS Detractor calling MIS to be publish pan India and follow-up for closure.
• Calculate digital request Strike Rate MIS.
• SMS for rejected cases in Digital Token.
• UAT testing for controls in LOS System.
• Digital Token MIS-Product wise and Activity wise Monthly.
• Visit to CPU/BPO to check the process followed by them.
• CSD related activity to be handle.
• To prepare Rollout/Concept note/Process Note.

• DD issuance:-

- Fresh disbursement DD issuance of all products.

- DD reissuance due to favoring mismatch/Split DD request/DD lost.

- DD cancellation for loan cancellation/ Reschedulment.

- DD Expired –DD to be Cancelled and Adjust in loan account.

- Maintain end to end dispatch tracker of DD issuance in master file.

• Preparation of MIS:-

- Summary of DD issuance in month.

- Summary of DD Dispatch to the customer.

- Summary of DD expired.

• NOC Issuance:-

- CRM NOC checker and close the request before deadline.

Proactive NOC issuance.

• Responsible for managing closure of retail loans in Finnone & Finacle.
• Ensuring service request close within TAT.
• Looking after Cancellation Cases –Digital Cancellation, Bank end Cancellation/customer end Cancellation.
• Responsible for end to end processing of Written Off/Settlement finnone loan closure.
• Write off File preparation for working and get it done from outsource staff within TAT.
• Responsible for managing ODFD closure.
• NOC printing and Dispatch.
• Preparation of Interest waiver data for MIS.

• Preparing MIS Data based on stock and sales of various Brands.
• Allocating warehouse stock to stores on the basis of Base stock.
• Co-ordinate with warehouse to ensure that all new/top selling Items are available in stock.
• Preparing reports on time and communicates to the senior manager for review.
• Shuffle stocks periodically between slow moving and Fast moving stores to align with the base stock.
• Check on slow sellers and identify items to be returned to the vendor.
• Identify out of stock items and inform to the merch team to place orders.
• Publish daily /weekly/ monthly reports in pre-define format and frequency.
• Provide insight on highlights/challenges as input for course correction.

• Checking documents provided by customer in software.
• Check for customer refund / Waive of the Amount.
• Closing of Loan A/c in Finnone & Finacle software.
• Ensuring request close within TAT.
• Proactive Refunds.
• Zero Balance closure of Loan A/c.
• Checking details of customer A/c in Finacle software.
• Preparation of data require for Monthly MIS.
• Preparation of refund MIS.
• Solving Queries regarding NOC.
• Dispatch of NOC & daily tracking of NOC.

• Verification of Credit card Transaction.
• Updating Seller Refund.
• Taking decision regarding customer refund mail.
• Listing of Product on sites.
• Find out the Shipping cost of Product.
• To see of Availability of products on Different sites.
• To give online order to supplier as per customer requirement.