Amol Kedare
Dombivali
Overview
23
23
years of professional experience
1
1
Certification
Work History
DMII to MMII-Operations Incharge
ICICI Bank Ltd
04.2016 - 07.2022
- Handling outward and inward remittances to branches and CRA
- Cash processing production, EOD cash Tally and RBI reporting
- Managing infra and stationery indents
- Strategic planning of excess cash and coins disposal in rural and urban areas
DMII-Verifier in Inward & Outward Clearing (CTS)
ICICI Bank Ltd
04.2013 - 03.2016
- Distributing clearing zones within the team and ensuring closure within TAT of NPCI
- Clearing high value and HNI client’s cheques
- Doing EDD (Enhanced Due Delegation) of high value cheques resulting in preventing Fraud from customers account
- Vendor management ensuring cheque pick-ups and lodgment on same day.
Sr. Customer Service Associate
Spanco Respondez BPO PVT Ltd
04.2007 - 03.2013
- Handling Supervisory calls for closing sales and service
- Provide reports and feedback to Team/Operation Managers on ways to enhance productivity and customer satisfaction
- Pepping up, train, setting test papers and groom the agents in order to create a fabulous fun loving environment
- Work with various departments like Client Services, Training and develop process in co-ordination with them for increased production levels and to provide enhanced customer service to the incoming customers
- Mentored the OJT (on job training)
- Trained new joiners in the initial product training till the time the trainer hands over the agents to the operations dept
- Helping new hires, monitoring calls and giving adequate feedback for improving their performance
- Worked on curbing down the absenteeism and attrition by having a personal rapport and co-ordination with the transport department
Associate-Technical
Wipro BPO Solutions Ltd.
04.2006
- Worked for an Inbound web designing and domain hosting technical process for US assisting customers with their tech support needs
- Prepared MOM for briefings, meetings, client calibrations and training
- Doing rigorous efforts doing research on unknown issues of the BETA phase product and share the findings to the team leaders and managers.
Customer Service Associate
Adventity BPO
08.2004
- Dialed for an outbound US campaign offering re-finance with a better interest rate and/or cash out to pay their debts or remodeling the house
- Dialed for an outbound US campaign selling satellite TV services to the residentials.
Senior Associate
Verve Communications
10.2005 - 03.2006
- Dialed for an outbound US campaign selling satellite TV partially and also handled a team of 10 agents to ensure the productivity and handled supervisory calls in order to close the sales
- Motivating agents to ensure having a fun filled atmosphere in spite of the target pressure
- Assisting them and share the research and new findings about our and the competitors products
- Monitor/Barging calls to observe sales skills, objection handling and quality of the calls and giving them feedback for the same
- Arranged team outing for dinner and parties.
Customer Service Associate
Vagus Infocom
- 08.2004
- Dialed for an outbound US campaign selling credit cards to those whose applications were rejected in the past from various banks and credit card companies
- Dialed for an outbound US campaign offering re-finance with a better interest rate and/or cash out to pay their debts or remodeling the house.
Officer – Marketing
SSi Ltd.
03.1999 - 12.2002
- Organized Road shows, Society shows and Seminars for creating career awareness of the IT sector generate walk-ins and making spot bookings for the company for the software courses offered by the company
- Strategic bannering, paper inserts and handouts to generate public awareness and business
- Telephonic and house calls follow ups to those who didn’t respond after inquiring about our courses and the former customers to win back for emerging courses
- Competitor’s analysis to analyze our area of improvements and to focus the target audience with our area of excellence
- Handling the center in the absence of the front staff and counseling the walk-in inquiries.
Education
Commerce -
Dr. Ambedkar University
06.2002
Languages
English
Hindi
Marathi
Personal Information
- Date of Birth: January 1st, 1981
- Nationality: Indian
- Marital Status: Married
Certification
Eagle Eye Award for preventing fraudulent high value transactions in cheque clearing in yr. 2015. ICICI Bank Ltd
Was awarded with a 3 days trip to Thailand for being one of the top five performers in the yr. 2010 by Spanco Respondez BPO Pvt Ltd
Timeline
DMII to MMII-Operations Incharge
ICICI Bank Ltd
04.2016 - 07.2022
DMII-Verifier in Inward & Outward Clearing (CTS)
ICICI Bank Ltd
04.2013 - 03.2016
Sr. Customer Service Associate
Spanco Respondez BPO PVT Ltd
04.2007 - 03.2013
Associate-Technical
Wipro BPO Solutions Ltd.
04.2006
Senior Associate
Verve Communications
10.2005 - 03.2006
Customer Service Associate
Adventity BPO
08.2004
Officer – Marketing
SSi Ltd.
03.1999 - 12.2002
Customer Service Associate
Vagus Infocom
- 08.2004
Commerce -
Dr. Ambedkar University