Versatile Senior Manager specializing in analysis, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company.
Total work experience of 17+ years in QA-field failure analysis (Powertrain+Aggregate), warranty, Engine testing & production. Currently working for SKODA-AUTO VOLKSWAGEN INDIA PVT LTD, PUNE. In QA-field failure analysis (GQG/F) & Customer care quality (CCQ) department for market India, Mexico and AGCC. Having extensive experience in analyzing field (customer) complaints, customer satisfaction, Campaign management, Releasing Service info. & TPIs to dealers for critical repairs. Business case commercial calculations (positive/negative)for the campaign, recall and warranty. Test planning of the new project and coordinate with different department. Simulating field failed parts and give feedback to respective department. Handling warranty claims & defining the Technical Factor, Calculating R/1000 for 0 MIS, 3 MIS, 12MIS data model wise. Having good understanding of development techniques and processes, like DFMEA & PFMEA. Certified in six sigma (Green Belt) and the related DMAIC approach. Creating, implementing and maintaining quality business strategies for different market. Having basic knowledge of architecture & construction of BEV( battery electric vehicles).
Troubleshooting and problem resolution
Problem-solving
Team collaboration
MS office
Data analytics
Cross-functional collaboration
SKODA-AUTO VOLKSWAGEN INDIA PVT LTD, Chakan, Pune, Maharashtra, Quality Assurance, Sr. Manager, 10/01/11, Present, Having Comprehensive knowledge of the principles, techniques and applications of automotive engineering., Kushaq / Taigun – 1.0l TSI and 1.5l TSI (MQB.IN Platform), Virtus / Slavia – 1.0l TSI and 1.5l TSI (MQB.IN Platform), Good knowledge of problem solving and root cause analysis for any issue in plant and supplier level., Good knowledge of using diagnostic tool for reading fault codes and corrective actions., Good knowledge of the QMS system ISO, and audits., Daily monitoring of customer & PDI complaints using DISS software., Responsible for attending breakdown cases of vehicles and answering daily critical queries., Responsible for calling failed parts from field vehicles and doing simulation., Involving R&D and suppliers while doing simulation and finding root cause analysis of failure., Taking action plans and 8D reports from suppliers for failure., Responsible for resolution of customer quality concerns on priority basis., Giving inputs to new project development according to field Q-status., Implement and sustain Advanced product quality planning (APQP) and product part approval process (PPAP)., Perform on-site investigation and analysis of field failure vehicle/components., Driving vehicles as per customer usage to get failure feedbacks., Involved in long driving testing team for engine & transmission issues., Responsible for new product launch and support., Responsible for preparation of campaign documents and taking approval from management., Warranty claim monitoring and analysis feedback to warranty team., Monitoring daily DISS and addressing early warning topics., Monitoring measure effectiveness in the field for actions implemented., Good driving skill and valid driving license of LMV vehicle., Hands-on experience of vehicle troubleshooting, rectification and maintenance activities., Used various sophisticated instruments for vehicle diagnosis., Interpersonal and management skills with ability to handle multiple tasks., Effective team leader, motivator and facilitator., Introduction of PDI check for newly launched model (Skoda Kylaq) for customer satisfaction., Faster resolution of field issues and chargeback approx. 1.1 Mil Euro to the supplier., Successfully completed 'Basic electric vehicle' and 'High voltage technician' trainings., 6 Sigma Green belt certified from TUV Nord India., Successfully completed 7QC tool training.