Amruta Joshi
Pune
Summary
Seasoned Operations Manager and talented leader with 13 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Operations Manager
Cognizant Technologies Solutions
10.2017 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Interacted well with customers to build connections and nurture relationships.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Support Team Lead
Cognizant Technologies Solutions
07.2015 - Current
- Reduced response times for client inquiries by optimizing team workflows and communication channels.
- Spearheaded the adoption of new technologies and tools to optimize support operations, increasing efficiency, and reducing response times.
- Managed workload distribution effectively, ensuring timely resolution of tickets while maintaining a balanced workload for all team members.
- Collaborated with cross-functional teams to address systemic issues affecting overall customer experience.
- Enhanced customer satisfaction by implementing effective support strategies and streamlining processes.
- Developed strong relationships with key stakeholders to align support team objectives with broader company goals, fostering a unified approach to customer service excellence.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Informatica Administrator
Cognizant Technologies Solutions
07.2010 - Current
- Assisted in capacity planning efforts by analyzing resource utilization trends and recommending appropriate infrastructure upgrades when needed.
- Enabled efficient code migration between environments by utilizing deployment groups and repository manager utilities effectively.
- Resolved critical production issues with timely troubleshooting and root cause analysis.
- Supported business users with ad-hoc data requests, ensuring accurate information was provided in a timely manner.
- Maintained a secure Informatica environment by implementing user access controls and adhering to best practices for data governance.
Onsite Coordinator
Cognizant Technologies Solutions
04.2016 - 08.2017
- Facilitated swift issue resolution by acting as the primary point of contact for clients, vendors, and team members.
- Managed daily onsite operations for seamless workflow and improved productivity.
- Streamlined communication between clients and project teams, ensuring timely completion of tasks.
- Worked on Informatica MDM Administration
Education
B.Tech - Electronics And Telecommunication
Dr. Babasaheb Ambedkar Technological University
Lonere05.2010
Diploma - Electronics And Communication Diploma
Govt. Residential Womens Polytechnic
Latur, India06.2007
No Degree - S.SC
Rajashri Shahu Vidyalaya
Nanded04.2004
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Planning and Implementation
- Employee relations and conflict resolution
- Project Management
- Performance monitoring
- Maintaining Compliance
- Goal Setting
- Process Improvement
- Regulatory Compliance
Certification
- Life Sciences – L0 Certified
- Informatica External Certification
- ITIL Certified
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Surfing news, Interest in Geo Politics, Following Trends, Passionate for travel, Watching Podcasts
I am one of the passionate foodie individual who follow the ongoing trends and internet surfer for news and rare unique videos. Follow Twitters, Instagram, LinkedIn on daily basis to keep me updated with latest happenings across the globe.
Timeline
Operations Manager
Cognizant Technologies Solutions
10.2017 - Current
Onsite Coordinator
Cognizant Technologies Solutions
04.2016 - 08.2017
Support Team Lead
Cognizant Technologies Solutions
07.2015 - Current
Informatica Administrator
Cognizant Technologies Solutions
07.2010 - Current
B.Tech - Electronics And Telecommunication
Dr. Babasaheb Ambedkar Technological University
Diploma - Electronics And Communication Diploma
Govt. Residential Womens Polytechnic
No Degree - S.SC
Rajashri Shahu Vidyalaya
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