TRAVELLING
AMRUTA NAIK
BCS GRADUATE
Kolhapur
Summary
Proven Relationship Manager at PBS Finance, adept in relationship building and customer service, enhanced client satisfaction and trust through expert resolution of inquiries and complaints. Leveraged customer data analysis to improve service offerings, achieving significant relationship deepening with existing clients. Skilled in cross-selling and maintaining product knowledge to meet diverse client needs.
Overview
1
1
year of professional experience
3
3
Languages
Work History
Relationship Manager
PBS Finance
06.2015 - 06.2016
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
Education
Bachelors of Computer Science 72.70% -
New College, Kolhapur.
Kolhapur, India. 04.2001 -
HSC 59% -
RCSMH Junior College
Kolhapur, India 04.2001 -
SSC 83.09% -
Chatrapati Shivaji Highscool
Prayag Chikhali, Kolhapur. 04.2001 -
Skills
Relationship Building
Customer Relationships
Relationship Management
Customer Service
Typing Certification English 30 wpm
Interests
DANCING
Timeline
Relationship Manager
PBS Finance
06.2015 - 06.2016
Bachelors of Computer Science 72.70% -
New College, Kolhapur.
04.2001 -
HSC 59% -
RCSMH Junior College
04.2001 -
SSC 83.09% -
Chatrapati Shivaji Highscool
04.2001 -
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