Summary
Overview
Work History
Education
Skills
Timeline
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Amruta Shelke

Pune

Summary


Background includes operational, administrative, financial, and customer service experience. Knowledgeable about payment related business processes and requirements.

Overview

13
13
years of professional experience

Work History

Associate Insurance Analyst

Tech Mahindra Pvt. LTD
02.2021 - 08.2023
  • Client: Principal Global Services
  • Analyzes and Verified client information by analyzing existing evidence on file.
  • Maintained detailed records of client interactions using Compass software systems for easy reference and future followups.
  • Collaborated with claims adjusters to investigate and resolve disputed claims effectively, promoting client retention.
  • Maintained strict confidentiality with all personal data as per company guidelines.
  • Carried out administrative tasks by communicating with clients and distributing mail.
  • Processed and recorded new policies and claims.
  • Managed a portfolio of complex accounts, ensuring timely renewals and adherence to regulatory requirements.
  • Utilized predictive modeling techniques to forecast future claim trends based on historical patterns and industry insights.
  • Participated in cross-functional teams tasked with reviewing internal processes for improvement opportunities.
  • Performed comprehensive audits of existing policies for compliance with regulatory standards, mitigating potential legal risks.

Business Operations Executive

Matrix Cellular Services
12.2018 - 04.2020
  • Performed ticket analysis, service interruption analysis, and triaging of issues to ensure timely resolution within agreed SLAs.
  • Performed queue management for assigning tickets to other teams, and followed up for timely resolution while keeping track of SLAs.
  • Journalized manual billing requests, process payments, and customize miscellaneous activities.
  • Streamlined software installation configuration, and network connectivity processes, reducing setup time by 30%
  • Provided exceptional customer service, maintaining an average customer satisfaction rating of 98%
  • Escalated unresolved cases to relevant teams and maintain detailed documentation for further analysis.
  • Client: Amdocs Development Centre Pvt. LTD.

Medical Records Quality Reviewer

AmInfoweb Pvt. Ltd.
03.2018 - 12.2018
  • Quality Checking and summarized medical information
  • Collaborated with cross-functional teams to maintain high data quality.
  • Identified, resolved and documented data quality issues.

Process Associate

Cross Country Infotech
02.2012 - 04.2013

Data Associate

L & T Finance
12.2010 - 09.2011

Education

Bachelor of Science - Computer Science

Pune University
2008

Advanced Certification - Data Analytics

Opine Group
2024

Skills

  • Strong communication skills
  • Accounts receivable
  • ERP system expertise
  • Data entry proficiency
  • Analytical mindset
  • Opening and closing procedures
  • Mail handling
  • Daily reporting
  • Administrative support
  • Documentation skills

Timeline

Associate Insurance Analyst

Tech Mahindra Pvt. LTD
02.2021 - 08.2023

Business Operations Executive

Matrix Cellular Services
12.2018 - 04.2020

Medical Records Quality Reviewer

AmInfoweb Pvt. Ltd.
03.2018 - 12.2018

Process Associate

Cross Country Infotech
02.2012 - 04.2013

Data Associate

L & T Finance
12.2010 - 09.2011

Bachelor of Science - Computer Science

Pune University

Advanced Certification - Data Analytics

Opine Group

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Amruta Shelke