Amrutha Kamerkar

• Effectively managed key brand accounts, ensuring their satisfaction and loyalty while maximizing business opportunities
• Initiated and cultivated strong relationships with clients to foster business growth, understanding their needs and preferences to provide tailored solutions
• Collaborated with management to develop timely and effective solutions for client requirements, ensuring alignment with company objectives and capabilities
• Proactively contacted and followed up with qualified clients to explore new opportunities and maintain ongoing engagement
• Addressed client issues and concerns promptly and accurately, demonstrating a commitment to exceptional customer service
• Worked closely with clients to understand their business needs and objectives, identifying opportunities for growth and expansion
• Maintained a strong understanding of the company's products, pricing, and policies, educating clients on the benefits and value proposition
• Identified present and future business development opportunities with both new and existing clients, driving revenue growth and market expansion
• Maintained strong relationships with existing customers, ensuring their satisfaction and loyalty to promote business retention and repeat business.

• Effectively managed and resolved retailer complaints for the Mumbai and Delhi circles, ensuring prompt resolution and customer satisfaction
• Offered special rates to high-net-worth retailers for bulk deals, maximizing sales opportunities and fostering strong business relationships
• Took ownership of retailer issues and followed problems through to resolution, ensuring issues are addressed promptly and efficiently
• Managed resolution within the defined turnaround time (TAT), maintaining high service standards and customer satisfaction levels
• Developed service procedures, policies, and standards to ensure consistent and high-quality service delivery to retailers
• Implemented initiatives to improve the retailer service experience, fostering engagement and facilitating organic growth in the retailer network
• Built processes to enhance the retailer experience, identifying areas for improvement and implementing solutions to optimize operations
• Conducted go-down visits to observe packaging methods and rectify any issues on the spot, ensuring quality standards are met
• Visited high-net-worth retailers for reconciliation, strengthening relationships and addressing any concerns or issues
• Maintained accurate records and documented retailer service actions, ensuring transparency and accountability
• Ran weekly and monthly schemes for retailers, incentivizing sales and promoting product offerings
• Provided credit notes for damaged or short products received by retailers, ensuring fair and timely resolution of issues.

• Execute in-depth market research to identify prospective clients and evaluate market dynamics, including competitor analysis, to inform strategic decision-making
• Source and manage vendors for materials essential in pet furniture manufacturing, ensuring optimal quality and timely delivery of wood, bowls, corrugated boxes, and other components
• Facilitate collaboration between design teams and manufacturing units to finalize product designs and oversee the production process, emphasizing meticulous quality control measures
• Drive product visibility and sales by registering and optimizing product listings on prominent online platforms such as Pepper fry, Amazon, Pets world, and The Fuzzy Pad, adhering to platform-specific content guidelines
• Manage seller panels, confirming orders, orchestrating logistics, coordinating with warehouses, and monitoring shipments to ensure seamless delivery and customer satisfaction
• Maintain vigilant oversight of product inventories, promptly addressing any discrepancies, damaged goods, or returns to optimize stock levels and minimize operational disruptions.

• Spearheaded all aspects of sales activities, including meticulous planning, conducting sales calls and meetings, negotiation, follow-ups, and ultimately closing deals
• Regularly visited and nurtured relationships with key accounts to ensure ongoing satisfaction and strengthen partnerships
• Successfully acquired new corporate accounts through strategic prospecting and tailored solutions to meet their specific needs
• Developed comprehensive plans and executed strategies to achieve acquisition targets, consistently delivering results
• Demonstrated proficiency in selling travel products and tour packages, leveraging product knowledge and customer insights to drive sales
• Acted as a representative for designated destinations, effectively promoting their unique offerings and attractions
• Collaborated closely with the operations team to address corporate issues promptly, ensuring a seamless experience for clients
• Proactively visited and engaged with clients to understand their requirements, providing tailored solutions to enhance their productivity and satisfaction
• Directed efforts towards securing corporate incentives for various events such as product launches, air tickets, seminars, conferences, sales meetings, and award ceremonies, aiming to add value to client experiences.

• Effectively managed existing client relationships while actively seeking opportunities to acquire new clients, ensuring a robust and diversified client base
• Organized and scheduled business meetings with potential clients to present offerings, discuss requirements, and explore collaboration opportunities
• Fostered long-term relationships with both new and existing clients, cultivating trust and loyalty through consistent communication and exceptional service delivery
• Identified potential deals based on client requirements, proposed tailored solutions, and developed quotes and proposals to effectively address client needs
• Demonstrated proficiency in managing budgets, ensuring resources are allocated efficiently to meet client expectations while maintaining profitability
• Secured suitable venues or locations for client meetings or events, coordinating logistics and ensuring all arrangements align with client preferences and budget constraints
• Managed all aspects of event coordination from inception to execution, including staffing requirements, supplier coordination, and troubleshooting to ensure seamless event delivery
• Coordinated staffing requirements for events, conducted staff briefings to ensure everyone is aligned with event objectives and responsibilities, and maintained high standards of service delivery
• Liaised with suppliers, handled client queries, and addressed any issues that arose during events, ensuring smooth operations and client satisfaction.

• Successfully managed the launch of the 'Blackphone' product, overseeing all aspects of the launch process from planning to execution, ensuring its successful introduction to the market
• Built and trained a team of corporate sales agents, equipping them with the necessary skills and knowledge to effectively promote and sell the Blackphone product
• Developed a comprehensive go-to-market strategy for the Blackphone product, outlining key objectives, target markets, distribution channels, and promotional tactics to maximize market penetration and sales
• Conducted training sessions for the product team to ensure a thorough understanding of the Blackphone product features, benefits, and competitive advantages, enabling them to effectively communicate its value proposition to customers
• Established strategic partnerships with service centers for the Blackphone device, ensuring prompt and efficient after-sales support and enhancing the overall customer experience
• Collaborated closely with the marketing team to develop promotional materials such as brochures, folders, business cards, sales kits, and magazines, aligning with the overall marketing strategy and brand messaging for the Blackphone product.

· Identify and source garments from suppliers, wholesalers or manufacturers, ensuring quality, variety and competitive pricing.

· Stay updated with fashion trends and customer preferences to guide purchasing decisions.

· Manage inventory levels to meet customer demand while minimizing overstocking and stock-outs.

· Conduct regular stock checks, analyze sales trends and adjust inventory levels accordingly.

· Plan promotional activities, discounts and marketing campaigns to attract customers and increase sales.

· Build strong customer relationships to foster loyalty and repeat business.

· Prepare and manage the budget, monitor expenses and ensure profitability.

· Recruit, train and supervise store staff, ensuring they are knowledgeable about products and provide excellent service.

· Ensure the smooth operation of daily activities including opening and closing procedures, store cleanliness and security.

· Implement effective merchandising strategies to showcase products and optimize sales.

· Monitor and maintain store facilities and equipment to ensure safety and functionality.

• Oversaw data and device management for the Mumbai circle, ensuring efficient handling and distribution of resources
• Managed relationships with celebrities and platinum customers, providing personalized service and addressing their specific needs and preferences
• Promoted new products to VIP and platinum customers, effectively communicating product features and benefits to drive sales
• Addressed complaints from various channels including the call center, Airtel Arc, and walk-in customers, ensuring timely resolution and customer satisfaction
• Managed complaint resolution within the defined turnaround time (TAT), maintaining high service standards and meeting customer expectations
• Managed schedules and provided training for the GPRS desk in the call center, ensuring staff are equipped with the necessary skills and knowledge to effectively handle customer inquiries
• Conducted monthly refresher product training sessions for Airtel Arcs (Authorized Retail Centers), ensuring staff are up-to-date on product knowledge and features
• Developed strategic plans to reduce monthly complaints, analyzing trends and implementing proactive measures to address root causes
• Implemented initiatives to reduce repeat calls for complaints, improving efficiency and customer satisfaction levels
• Managed a team of engineers for door-to-door (D2D) services, focusing on enhancing the customer experience and achieving service excellence
• Set up a Quick Response Code (QRC) desk as a single point of contact for high-net-worth individuals (HNIs) to escalate their day-to-day issues, ensuring prompt resolution and satisfaction
• Maintained and met service standards, ensuring consistency and quality in service delivery across all channels
• Responsible for upselling 2G, 3G, and Blackberry products through the call center, maximizing revenue opportunities and promoting product offerings
• Ensured thorough testing of products before launch and promoted new products such as Hotspot and 4G LTE, highlighting their features and benefits to customers.

• Conducted thorough market research to identify opportunities for events, staying informed about industry trends and competitor activities
• Provided support to the sales team in delivering client requirements, ensuring alignment with client objectives and expectations
• Liaised with clients to ascertain their precise event requirements, maintaining open communication and building strong relationships
• Produced detailed proposals for events, including plans, modules, creative concepts, scheduling of vendors and internal teams, and budgets, ensuring alignment with client expectations and objectives
• Managed some of the biggest clients independently, including Shell Lubricants, Bank of America, Barclays, Tata Communications, IDFC SSKI, Abbot Nutrition, providing exceptional service and delivering successful events
• Agreed to and managed event budgets, ensuring efficient allocation of resources and adherence to financial constraints
• Secured and booked suitable venues or locations for events, considering factors such as capacity, accessibility, and client preferences
• Managed end-to-end event coordination, overseeing all aspects of event planning, execution, and post-event evaluation
• Identified and secured speakers or special guests for events, ensuring their participation aligns with event objectives and enhances the attendee experience
• Planned event layouts, entertainment options, and scheduled workshops and demonstrations to create engaging and memorable experiences for attendees
• Coordinated staffing requirements and conducted staff briefings, ensuring all team members are aligned with event objectives and responsibilities
• Worked with clients and designers to create a brand for the event, organizing the production of promotional materials such as posters, catalogues, brochures, and stage design
• Coordinated with suppliers, handled client queries, and troubleshooted issues on the day of the event to ensure smooth operations and client satisfaction
• Oversaw the dismantling and removal of the event and conducted post-event evaluations, including analysis and producing reports for event stakeholders, identifying areas for improvement and lessons learned.

• Handled and managed high-net-worth individual (HNI) clients, providing personalized service and addressing their specific needs and preferences
• Maintained and met service standards, ensuring consistent and high-quality service delivery to HNI clients
• Served as the one-point contact for all the requirements of HNI clients, providing efficient and dedicated support
• Responsible for upselling value-added services to HNI clients to increase revenue and enhance their overall experience
• Identified overage usage from billing data and recommended appropriate plan upgrades or packages to optimize costs and meet client needs
• Managed profiles and customer relationship management (CRM) systems for priority subscribers, ensuring accurate and up-to-date information
• Interacted with various departments for prompt and effective service delivery, facilitating seamless coordination and resolution of client issues
• Ensured customer satisfaction both administratively and commercially, addressing concerns and ensuring a positive experience for HNI clients
• Managed first-time billers (FTB) and zero paid customers (ZPC) who are platinum clients, providing specialized attention and resolving issues promptly
• Analyzed disputes and issues in first-time billers and zero paid customers, taking necessary actions to achieve closure and customer satisfaction
• Coordinated with the sales team to ensure closure of cases and achievement of targets, contributing to overall business growth and success
• Responsible for ensuring the longevity of the relationship with customers, increasing age on network and reducing churn through effective retention strategies.

• Effectively managed inbound calls, addressing customer inquiries, resolving issues, and providing assistance as needed
• Interacted with customers to resolve queries promptly and efficiently, ensuring high levels of customer satisfaction
• Provided backend assistance to the shift in-charge, closely monitoring discrepancies and providing prompt feedback to customers to ensure smooth operations
• Managed walk-in clients, addressing their needs and providing assistance in a professional and courteous manner
• Handled escalated calls on the floor, resolving complex issues and ensuring customer satisfaction
• Managed escalation backend complaints and resolved queries effectively, demonstrating problem-solving skills and attention to detail
• Resolved queries within the given turnaround time (TAT), meeting service level agreements and maintaining high standards of service delivery
• Managed callbacks as required, ensuring timely follow-up and resolution of customer issues
• Achieved a 100% Quality Index consecutively for 6 months, demonstrating a commitment to excellence in customer service delivery
• Successfully upsold services of the organization, contributing to revenue penetration and business growth
• Ensured adherence to standard operating procedures (SOPs) and scripts to ensure consistent and efficient service delivery
• Facilitated reduction in average speed of answer time, enhancing customer service efficiency and responsiveness
• Undertook forecasting and roster management activities, optimizing staffing levels to meet call volume demands
• Monitored call quality and implemented upgrades as needed to maintain high standards of service delivery and customer satisfaction
• Identified training needs for the call center staff, developing and implementing training programs to enhance skills and performance
• Prepared, generated, and managed management information system (MIS) for the call center, ensuring accurate reporting and analysis of key performance metrics.