Anagha Vairagi

Successfully managed and oversaw the Invoicing department CA Sales & Distribution Namibia operating remotely from Botswana overcoming logistical as well as communication challenges along with overseeing all the aspects of invoice generation, processing and reconciliation ensuring efficient and financial operations.

Established and maintained clear communication channels , fostering a collaborative and productive remote team environment.

• Managed and mentored a team of 9 invoicing professionals responsible for Invoicing , Proof of Delivery collection and meticulous documentation for CA Sales ( Namibia)
• Trained new employees on software application, product knowledge and online modules .
• Generated and delivered daily financial reports to senior management , providing timely and accurate performance updates.
• Ensuring accurate and prompt delivery of invoices to despatch department (online) in Namibia .
• Streamlined Proof of delivery collection by coordinating with sales and despatch teams, ensuring timely documentation .
• Processed and authorized product returns and refunds , ensuring record keeping and maintaining compliance and resolving customer issues effectively .
• Monitored and Maintained accurate pricing and discount structures for all the products ensuring compliance with company policies according to valid deals given to buyers.
• Actively participated in stock audits remotely , documented inventory records and maintained detailed records .
• Executed timely and accurate price adjustments within the system ensuring data integrity and consistency.
• Provided Interim Management to diverse departments including mainstream Invoicing , Refunds etc for CA Sales and Distribution promoting smooth workflow and team productivity during managerial absences.
• Timely updates to Managing Directors Sales and Operations supporting strategic planning and enabling informed decision making.
• Reported directly to Finance Director and offered strategic assistance across all facets of and CA Sales and Distribution (Namibia and Botswana) operations .

Led and directed Invoicing department Distell Botswana for CA Sales & Distribution, overseeing all the aspects of invoice generation, processing and reconciliation ensuring efficient and financial operations.

• Managed and mentored a team of 4 invoicing professionals providing guidance , training and performance management .
• Generated and delivered daily financial reports to senior management , providing timely and accurate performance updates.
• Ensuring accurate and prompt delivery of invoices to despatch
• Streamlined POD (Proof of delivery) collection with sales and despatch teams, ensuring timely documentation .
• Oversee the filling and archiving of past proof of delivery documents and their storage in the document bank and their retrieval as and when required.
• Processed and authorized product returns and refunds , ensuring record keeping and maintaining compliance and resolving customer issues effectively .
• Monitored and Maintained accurate pricing and discount structures for all Distell products ensuring compliance with company policies according to valid deals given to buyers.
• Contributed to the successful implementation of the SAP program , enhancing operational efficiency and data accuracy.
• Actively participated in stock audits , documented inventory records and maintained detailed records .
• Executed timely and accurate price adjustments within the system ensuring data integrity and consistency.
• Provided Interim Management to diverse departments including mainstream Invoicing , Refunds etc for CA Sales and Distribution promoting smooth workflow and team productivity during managerial absences.
• Reported directly to Finance Director and offered strategic assistance across all facets of Distell and CA Sales and Distribution operations .

As part of the Merchant acquiring unit I was in-charge of the following key activities:

• Co-ordinating with technicians and getting the EDC machines installed .
• Ensuring that the machines are securely installed and configured.
• Verify that the machines are functioning properly post installation.
• If necessary coordinate with IT personnel and configure network settings .

• Operations

Managing customer request for fresh EDC installation . Ensure EDC rolls replenishment, repair of faulty devices through a team of trained technicians.

Implementing a standard request form to capture all necessary information (customer details,location, desired installation date , specific requirements, etc).

Maintain adequate stock of office supplies including paper and cartridges, through timely procurement .

• Coordination with Sales

Communicate with sales team to stay informed about new customer acquisitions , installation requests and complain management .

Provide feedback on installation progress and any potential delays .

Ensure sales team are aware of the installation process

• Coordination with Authorization Department

Ensure that all the EDC machines are properly authorized and activated.

Work with the authorization department to resolve any activation issue.

Request and acquire authorization codes from the authorization department, enabling the installation of EDC machines .

• Post installation follow up

Resolving any technical issues that may arise after installation . Provide staff for technical support .

• Reporting and communication with the Manager

Maintained consistent communication with my Manager , providing timely updates on the team performance and escalating any significant challenges.