ANAMIKA GOVIND RAO

• BAU support for client SBI Cards
• Incident and problem management
• Small scales project delivery to bridge any system gaps/defects and ensure smooth execution of batches.
• Identified areas in need of critical improvement and implemented strategies to achieve targets.
• Established strong working relationships with clients through exceptional customer service and proactive communication efforts.
• Enhanced team productivity by implementing efficient project management strategies.
• Developed and tested enhancements for CMS(posting ), FAS and custom modules. Worked on critical recoveries such as system out of balance, auth timeouts, etc.
• Delivered multiple critical posting enhancements with zero defects.
• Automated batch processing scripts using JCL and COBOL, optimized nightly job run time and eliminating manual errors.
• Conducted root-cause analysis for production issues, resolving 100% of critical incidents within SLA timelines.
• Assisted in training new hires on mainframe and VisionPLUS architecture.
• Project reviews.

• Lead a team of 4 developers and analysts in development, and maintenance of VisionPLUS systems for LATAM and EMEA client.
• Wrote and optimized COBOL programs for CMS module.
• Documented technical specifications for efficient knowledge transfer.
• Defect support for posting related issues.
• Mentored junior developers leading to improvement in team productivity.

• The objective of this project is to provide live support for countries of ABSA Bank which are working on Vision PLUS/FirstVISION
• Vital role in Production Support of cards management system Vision PLUS
• Delivery of 2nd Line Application Support services for application(s) under support
• Worked 24*7 on call support and was responsible for providing resolution for high priority defects to meet all SLA's
• Handling Customer & Business queries related to Card Management System
• Carry out Incident Management activities according to the process, procedures, and work instructions within agreed SLA utilizing functional domain knowledge and technical skills
• Participate in project/change activities relating to the application(s) under support, including (but not restricted to) System Testing (preparation & execution), System and Business Analysis
• Identify opportunities for improvement to make the system fast and less prone to abend utilizing functional & technical skills
• Developed Easytrieve programs to extract / create report for the required data
• Developed tools to automate certain day to day process and decrease manual effort
• Part of migration activities – Migration from VisionPLUS to FirstVISION

LIVE SYSTEM SUPPORT

• The objective of this project is to provide live support for countries of Barclays Bank which are working on Vision PLUS
• Vital role in Production Support of cards management system VisionPLUS
• Responsible for providing resolution for high priority defects to meet all SLA's
• Handling Customer & Business queries related to Card Management System
• Carry out Incident Management activities according to the process, procedures, and work instructions within agreed SLA utilizing functional domain knowledge and technical skills
• Participate in project/change activities relating to the application(s) under support, including (but not restricted to) System Testing (preparation & execution), UAT (preparation & execution), System and Business Analysis
• Identify opportunities for system/application optimization
• Developed Easytrieve programs to extract / create report for the required data
• Automation (REXX Tools & Macros)
• Created below REXX tool for automation to reduce time and increase efficiency
• NEW COMPONENT NAME: To find a new available component name while staging a new component in any test region as per the Barclays naming standard so that no conflict is there regarding component name when it goes to production
• ELEMENT SEARCH TOOL: To search and view element from libraries
• TAPE TOOL: To find the tape to restore files
• Macros: Macros to automate processes such as taking screen shot from mainframe, etc

APPLICATION DEVELOPMENT

• Scheme Compliance
• EPP and Loans
• Parameter Setup
• Batch Tuning
• Regulatory Change Requests
• Coding, Testing and Defect Support