Anant Kapoor
Pune
Summary
Dynamic financial industry professional with over 12 years of experience driving impactful projects in customer acquisition, loan fulfillment, and process re-engineering. Expertise in developing innovative digital customer journeys and crafting strategic product visions that align with market demands, enhancing overall business performance. Proven ability to lead cross-functional teams while implementing data-driven solutions that elevate operational efficiencies. Collaborative leader dedicated to fostering team growth through comprehensive training initiatives and adept at managing stakeholder relationships to achieve strategic objectives.
Overview
14
14
years of professional experience
Work History
National Head - CV & Tractor Finance COE
Bajaj Finance
10.2025 - Current
- Fostering relationships with key stakeholders, enhancing collaboration across departments
- Streamlining processes to improve efficiency and reduce operational costs across multiple locations.
- Mentoring junior staff, cultivating skills and promoting a culture of continuous improvement within teams.
- Spearheading initiatives for compliance with industry regulations, enhancing organizational accountability and standards.
- Analyzing market trends to inform strategic decision-making and identify new business opportunities.
- Preparing Annual Operating Plan and Long Range Strategy of Business for Board Presentations
National Manager - CV & Tractor Finance COE
Bajaj Finance Limited, Pune
07.2023 - 09.2025
- Launched Commercial Vehicle Financial Product line in collaboration with cross-functional teams and external partners.
- Designed Omni-channel customer acquisition journey, addressing industry nuances, process specifics, and regulatory compliance.
- Championed project management best practices, ensuring on-time project completion within budget.
- Spearheaded AI initiatives driving operational efficiency and productivity improvements.
- Spearheading initiatives for compliance with industry regulations, enhancing organizational accountability and standards.
- Managed cross-functional teams to streamline operations and improve service delivery across regions.
- Created & Presented Project plan to SMT
- Prepared Annual Operating Plan and Long Range Strategy of Business for Board Presentations
National Lead - International Business Incubation
Bajaj Finance Limited, Pune
09.2022 - 06.2023
- Identified potential markets for international expansion of Bajaj Finance Limited operations.
- Evaluated investment opportunities with rigorous due diligence, presenting recommendations to Senior Management.
- Created business plans and go-to-market strategies for launching operations in international markets.
- Negotiated contracts and agreements, securing favorable terms for clients in cross-border transactions.
Deputy National Lead - Consumer Lending COE
Bajaj Finance Limited, Pune
09.2021 - 09.2022
- Spearheaded multi-channel customer acquisition strategies to enhance loan sourcing capabilities, driving increased revenue and productivity for No Cost EMI Business.
- Managed business continuity planning and seasonal strategy to align with market trends and consumer needs.
- Conducted in-depth research and analysis to conceptualize and implement productivity-enhancing initiatives.
- Launched an omni-channel customer journey solution for Two-Wheeler Finance, optimizing customer acquisition through diverse platforms.
- Developed and implemented the Instant Reward Framework via the Bajaj Finserv App, resulting in an 8% increase in transaction volumes.
- Developed training programs for sales, enhancing team performance and product knowledge.
Senior Lead - Consumer Lending COE
Bajaj Finance Limited, Pune
02.2020 - 09.2021
- Developed and implemented POS, app, and web capabilities for Consumer No Cost EMI business.
- Coordinated with cross-functional teams to analyze and prioritize sprint backlog.
- Streamlined operations through process analysis and optimization, enhancing efficiency.
- Launched automated Voucher Management System, boosting campaign volumes by 15%.
- Revamped POS sourcing process, reducing customer wait time from 15 to 5 minutes.
Lead - Consumer Lending COE
Bajaj Finance Limited, Pune
05.2018 - 02.2021
- Developed and implemented banking, cross-sell, and offer capabilities for No Cost EMI Business.
- Coordinated with business, banking, and ARU teams to enhance revenue and reduce costs.
- Launched India's first Health EMI card, achieving a card base of 21 lacs.
- Streamlined processes, including e-mandate implementation, cutting file costs by 68%.
- Spearheaded sales finance diversification project, generating an additional yearly revenue of 57 cr.
- Conceptualized the Cashier Invoice App to enable FOS free end-to-end sourcing by Dealer Staff contributing to 17% of Business Volumes.
- Implemented the end-to-end Call Centre based process for loan fulfillment increasing reach by 28%.
Senior Unit Manager - Consumer Lending COE
Bajaj Finance Limited, Pune
05.2016 - 05.2018
- Delivered capabilities related to OEM partners and front-end process improvement.
- Launched strategic ATLAS project with APPLE & Infosys for app-based FOS free paper finance process.
- Implemented E-file project, reducing T2C from 48 hours to 3 hours.
- Revamped business processes through POS Re-invent project, decreasing scheme creation TAT from 48 hours to 4 hours.
- Enhanced customer journeys and product strategies through digital initiatives and data analytics.
Systems Engineer
Infosys Limited, Pune
02.2012 - 05.2014
- Developed and maintained Commercial Finance System applications for Australia, Korea, New Zealand, and Malaysia.
Education
MBA - Marketing
NMIMS
MumbaiBachelor of Engineering - Electronics Technology
RTMNU
NagpurSkills
- Implementation of digital strategies
- Skilled in data-driven decision making
- Team Management
- Stakeholder Management
- SalesForce CRM
- Customer Journeys
- Product Management
- Agile Development
- Azure DevOps
- Operations Management
- Product Strategy
- Staff Training and Development
- SDLC
- Requirement Analysis
- Resource Allocation
Timeline
National Head - CV & Tractor Finance COE
Bajaj Finance
10.2025 - Current
National Manager - CV & Tractor Finance COE
Bajaj Finance Limited, Pune
07.2023 - 09.2025
National Lead - International Business Incubation
Bajaj Finance Limited, Pune
09.2022 - 06.2023
Deputy National Lead - Consumer Lending COE
Bajaj Finance Limited, Pune
09.2021 - 09.2022
Senior Lead - Consumer Lending COE
Bajaj Finance Limited, Pune
02.2020 - 09.2021
Lead - Consumer Lending COE
Bajaj Finance Limited, Pune
05.2018 - 02.2021
Senior Unit Manager - Consumer Lending COE
Bajaj Finance Limited, Pune
05.2016 - 05.2018
Systems Engineer
Infosys Limited, Pune
02.2012 - 05.2014
Bachelor of Engineering - Electronics Technology
RTMNU
MBA - Marketing
NMIMS