Anbudinesh Muthupandian
Chennai
Summary
Responsible Technical program manager with surplus experience in working with multi disciplinary teams both in tech and business space. Strong and proven ability to work and delivery results in a complex and fast paced environment.
Overview
13
13
years of professional experience
Work History
Senior Technical Program Manager
Amazon
04.2017 - 03.2022
- Soft Skills: Executive Communication, Executive Reporting, Project Planning, Execution & Reporting, Risk Management, Cross functional collaboration, Stakeholder management (Internal & External)
- Key Responsibilities: E2E ownership for launch of FireTV Smart TVs in India and Fire TV DVR in US.
- Stakeholders: Executive Leadership, ODM (Factory lines that manufacture the TV), OEM (Brands), Product Management, Device OS, Device Software, Hardware, Wireless, Cloud Services, App Teams, 3P App Teams, QA, Beta, Software releases (OTA), Product Management, Business Development, GTM, Customer Support.
- Accomplishments: TPM for product software features and cloud services that power FireTV Recast (Cloud based DVR). TPM for launch of Fire TV smart TVs in HD / FHD and 4K in India working with multitude of swimlanes and shepherding them towards Product (Features & Peformance), Business (Brands), GTM (Launch), Compliance & Certification goals.
Lead Application Engineer
Amazon
04.2015 - 04.2017
- Soft Skills: Executive Communication, Stakeholder Management, Strategy Definition, Project planning, tracking and reporting.
- Defining support strategy for new product launches including FireTV SMP devices and Smart TVs world wide.
- Introduced Supportability as a swimlane into centralized product development milestones & criteria managed by Amazon Lab126.
- Single point of contact for large scale customer issues and executive escalations on digital products that include Kindle eReaders, Tablets, FireTV devices.
Senior Application Engineer
Amazon
10.2012 - 03.2015
- Technology: Perl, Java, JS
- Tech Skills: Programming, Troubleshooting and Debugging, Scripting, Operational efficiency
- Soft Skills: Communication, Stakeholder management, Hiring, Team Player
- Handling large scale events including new launches, Game days, Peak days, Tier-1 support issues and executive escalations.
- Ran large scale operational efficiency initiatives to reduce TAT for customer issues and monitoring issues
- Auditing & improving monitoring systems installed on cloud services
- Onboarding new products and services for support by the team
- Training and guiding fellow application engineers on domain knowledge, system and process improvements
Application Engineer
Amazon
04.2011 - 09.2012
- Technology: Perl, Unix Shell Scripting, Java, JS, Perl CGI
- Skills: Troubleshooting, Scripting, Programming, Debugging, Stakeholder management
- Player of the team that provides technology support for Amazon digital products and cloud services
- Developing tools that help the front line customer support team troubleshoot customer issues and provide resolution.
- Developing tools for fellow application engineers and development engineers to dive deep and analyze customer issues, provide temporary recovery solutions for customer issues while they are fixed by development teams.
- Handling customer tickets on technology issues, Identfying product issues, Escalating and prioritizing issues into product roadmap
- Owning operational efficiency and process improvements to maintain SLAs for customer issues.
Systems Engineer
Infosys Technologies
11.2008 - 03.2011
- Technology: Java, EJB, SQL, Unix Shell Scripting, Autosys
- Skills: Debugging & Troubleshooting, Programming
- Player of a team that maintained and provided technology support for a J2EE based web application that handles backoffice operations for a trading system owned by Bank of America.
- Critical role in implementing version management tools and processes across the project
- Led training sessions for junior team members to share knowledge about the domain, system and processes.
- Appreciated for rich documentation around the job management system that we implemented as a team to reduce the manual intervention by L1 support associates
Education
Bachelors of Engineering - Computer Science
Anna University
Chennai05.2008
Skills
- Complex Problem-Solving
- Strategic Planning
- Agile Methodology
- Project cost management
- Work Breakdown Structure (WBS)
- Progress Monitoring
- Risk Management
- Project Coordination
- Contingency Planning
- Change Management
- Schedule Management
- Technical Direction
- Executive communication
- Executive Reporting
Timeline
Senior Technical Program Manager
Amazon
04.2017 - 03.2022
Lead Application Engineer
Amazon
04.2015 - 04.2017
Senior Application Engineer
Amazon
10.2012 - 03.2015
Application Engineer
Amazon
04.2011 - 09.2012
Systems Engineer
Infosys Technologies
11.2008 - 03.2011
Bachelors of Engineering - Computer Science
Anna University
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