MS OFFICE
ANGHA KAMBLE
Retail Banker
Mumbai
Summary
A results-oriented professional, boasting a solid three-year trajectory of demonstrable achievements in steering end to end banking operations. Distinguished or collaborating with compliance Teams to delineate and implement regulatory frameworks, possesses profound expertise in navigating RBI & IRDA directives alongside other statutory Mandates. With a rich background in financial operations, accounting, auditing, commercial activities, documentation, and reporting, this adept professional showcase an unparalleled commitment to excellence in the banking industry.
Overview
3
3
years of professional experience
1
1
Certification
3
3
Languages
Work History
Assistant Manager- Teller
IDFC FIRST BANK LTD
10.2023 - 10.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Processed over 100 customer transactions daily, including deposits, withdrawals, money transfers, loan payments, and cash transactions.
- Accurately maintained records of each transaction, and ensured all documentation and paperwork were in place and within compliance.
- Screened and verified eligibility and identification of all new account applicants and account signers in accordance with bank policies and regulatory requirements, recording and scanning documents used.
- Resolved customer service issues, opened new accounts, offered convenience services, and helped the branch meet sales objectives, contributing to the success of the bank.
Junior Officer-Marketing and Operations
Saraswat Co-operative Bank Ltd
10.2021 - 10.2023
- Increased customer satisfaction by addressing concerns promptly and implementing solutions that met their needs.
- Assisted in the preparation of comprehensive reports, providing valuable insights for management decisions.
- Provided exceptional customer service, resolving issues efficiently and maintaining positive client relationships.
- Exceeded sales targets consistently through effective relationship-building techniques coupled with persuasive communication skills.
- Maintained accurate records of financial transactions, ensuring data integrity and compliance with internal controls.
- Conduct exhaustive Know Your Customer (KYC) reviews, and verify and process the KYC of the customers.
- Provide comprehensive services, such as completing non-financial transactions like account opening, closures, changes in the account, lockers, KYC, and handling AML alerts.
Education
Masters in Accountancy And Finance - Financial Accounting
Mumbai University
Mumbai, India 04.2001 -
Bachelor of Commerce -
N.G. Bedekar College of Commerce
Thane,Mumabi 04.2001 -
Skills
Operations management
Team leadership
Employee performance evaluations
Problem-solving
Decision-making
Time management
Adaptability and flexibility
Customer relationship management (CRM)
Workload management
Attention to detail
customer service
cash handling
conflict resolution
Active listening
Technical skills
Software
FINACLE
OMNI
CBS/TCS
DIGI REMIT
N COLLECTION
DLMS
INTERNET APPLICATIONS
Certification
IRDIA certification
Timeline
Assistant Manager- Teller
IDFC FIRST BANK LTD
10.2023 - 10.2024
Junior Officer-Marketing and Operations
Saraswat Co-operative Bank Ltd
10.2021 - 10.2023
Masters in Accountancy And Finance - Financial Accounting
Mumbai University
04.2001 -
Bachelor of Commerce -
N.G. Bedekar College of Commerce
04.2001 -
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