Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Aniket Bagul

Nashik

Summary

Results-driven senior executive with experience in the ORM department at OneCard, focused on enhancing customer experience. Currently serving as a ORM Executive at FPL Technologies, contributing to the improvement of service delivery and client satisfaction. Holds an MBA in Marketing from Mumbai Educational Trust and a Bachelor of Commerce in Marketing from KTHM College. Committed to continuous learning and skill development to support organizational goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

ORM Executive

FPL Technologies
09.2022 - Current

An ORM (Online Reputation Management) job involves monitoring, managing, and improving a brand's online image and reputation. This includes tracking online mentions, addressing negative feedback, and creating positive content to enhance brand perception. Enhanced service delivery processes, resulting in improved client satisfaction ratings.


  • Continuously tracking brand mentions, reviews, and feedback across various online platforms like social media, search engines, review sites, and forums.
  • Generating reports on online reputation trends, identifying key issues, and providing data-driven insights to inform strategic decision-making.
  • Conducted assessments to pinpoint customer pain points and implemented solutions to address them.
  • Collaborated with cross-functional teams to streamline communication and improve response times to customer inquiries.
  • Analyzed customer feedback to inform service improvements and adjust strategies accordingly.
  • collecting, processing, and analyzing data to identify trends, solve problems, and provide insights that support business decisions.

Education

MBA - Marketing

MET Institute of Management
Nashik, India
04.2023

Diploma in Taxation And Law -

Bharati Vidyapeeth Deemed University
Pune, India
04.2019

Bachelor of Commerce - Marketing Management

K.T.H.M. College College
Nashik, India
04.2018

Skills

  • Brand representation
  • Complaint Handling
  • Strategic Planning
  • Brand Development
  • Effective Communication
  • Risk Management
  • Leadership
  • Goal Setting
  • Team Collaboration
  • Professionalism
  • Adaptability and Flexibility

Languages

English
Hindi
Marathi

Certification

  • The Project Management Courses: Beginner to PROject Manager
  • Leadership, Business Process Improvement, & Process Mapping!

Timeline

ORM Executive

FPL Technologies
09.2022 - Current

MBA - Marketing

MET Institute of Management

Diploma in Taxation And Law -

Bharati Vidyapeeth Deemed University

Bachelor of Commerce - Marketing Management

K.T.H.M. College College

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Aniket Bagul