Aniket Nivendkar
Mumbai
Summary
To work for a growing industry that provides me with challenging work environment and is remunerative, where I can use my abilities for the benefits of the industry and self-development. Customer-focused professional with successful 13-year career in Hospitality sector.Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
17
17
years of professional experience
Work History
Manager
Maple
09.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Set aggressive targets for employees to drive company success and strengthen motivation.
DEPARTMENT MANAGER
SHOPPERS STOP
- Responsible for all the functions of a sales department
- Oversee the staff and implement strategies to increase productivity
- Also conduct training and seminars to motivate and build the skills of team members
- Continually assess their employee productivity levels and help them to achieve their sales goals
- Handling NON APPARELS Section (Beauty ,Watches, Sunglass, Footwear, Bags, Travel and Luggage, With 50 different brand and vendors
- To support business efforts and implement company changes
- Maintain quality customer service in by training staff on sales pitches, Main goal is to have higher sales each month and generate new business opportunities
- Manage and Supervise Retail Staff
- Supervise and coordinate activities of staff
- Interview job applications and also evaluate staff performance
- In addition, to work with senior management to carry out hiring, firing, and retention efforts of employees
- Plan, shift schedules, delegate responsibility, and keep their pulse on any disciplinary issues
- Supervising a team of 150 staff
- Merchandise Store Layout and Signage
- Display for retail sales, Make sure that everything is properly placed within department
- When merchandise goes on sale, Put up signs to allow customers to see which items are discounted
- Delegate task to junior associates
- Also make sure that signage is taken down once it is no longer relevant
- Train New Employees
- Responsible for educating individual workers on their job responsibilities
- Make sure employees are trained to stock merchandise, engage customers, process retail orders, and are aware of company policies
- Plan shift schedules and delegate responsibilities to staff in order to help relieve some of the intense pressures of their position
- Oversee Customer Service
- Responsible for the majority of customer service activities that take place within the department
- Keep a watchful eye on checkout lines to make sure they are not too congested and delegate employees as needed to make sure all customer services needs are attended to
- Inventory Control
- Stock receiving of new merchandise from vendors, responsible for checking items in for inventory
- Log products, pricing, and invoices according to store operating procedures
- Help prevent theft by keeping products organized and accounted for.
ASST MANAGER
JUIBLANT FOOD WORKS DOMINOS PIZZA
Shift Manager Pre-Opening Team
ADLABS IMAGICA
Food and Beverage Associate
Courtyard (Marriott- Pune)
Food and Beverage Associate
CRALE FOODLINK PVT LTD OUTLET BUNGLOW 9
Trainee
ZURI WHITE SAND RESORT AND CASINO GOA
10.2009 - 01.2010
Trainee
MAYUR STERLING LONAVALA
10.2007 - 01.2008
Education
Bachelor of Science - Hospitality Administration And Management
Nashik University
New Panvel06.2010
Skills
- Always getting things done correctly and completely
- Ability to implement high standards among staff
- Making guest happy and helping them to enjoy themselves
- Resourceful, well organized, highly dependable, efficient and detail oriented
- Physically fit, having plenty of stamina and able to stand for long periods
- Diplomatically handling all guest complaints
- Ensuring staff wages are in line with budgetary requirements
- Managing brand standards
- Adequate food and wine knowledge
- Willing to work irregular hours to cover busy periods
- Sales Reporting
- Flexible Schedule
- Coaching and Mentoring
- Staff Development
- Employee performance evaluation
- Problem Resolution
Accomplishments
- Rewarded with Best team and Department manager in sales Q4 for the year 2017
- Q1, Q2 for the year 2018
- Q2 For the year 2021
- Q3 For the year 2022
- Also Achieved Target for Watches Fest and Awarded Electric Bike for year 2022
Languages
English: Read, Write, Speak
Hindi: Read, Write, Speak
Marathi: Read, Write, Speak
Hobbies and Interests
Trekking & Clicking photograph
Personal Information
- Date of Birth: 09/23/91
- Gender: Male
- Marital Status: Married
Timeline
Manager
Maple
09.2023 - Current
Trainee
ZURI WHITE SAND RESORT AND CASINO GOA
10.2009 - 01.2010
Trainee
MAYUR STERLING LONAVALA
10.2007 - 01.2008
DEPARTMENT MANAGER
SHOPPERS STOP
ASST MANAGER
JUIBLANT FOOD WORKS DOMINOS PIZZA
Shift Manager Pre-Opening Team
ADLABS IMAGICA
Food and Beverage Associate
Courtyard (Marriott- Pune)
Food and Beverage Associate
CRALE FOODLINK PVT LTD OUTLET BUNGLOW 9
Bachelor of Science - Hospitality Administration And Management
Nashik University
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