Aniket Sanap
Navi Mumbai
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Associate Team Lead
Accenture Solutions Pvt Ltd
01.2020 - Current
- Led a team of 21 members in achieving departmental objectives and targets
- Provided guidance, support, and coaching to team members to enhance their performance and professional development
- Conducted monthly performance evaluations and provided constructive feedback to team members
- Created optimized process to Analyze warranty and campaign data to identify the errors (Technical or in terms of saving)
- Manage and evaluate high-cost claim in accordance with warranty policy and procedures
- Provide warranty audit activity on area to maintain or improve competence, identify focus points for improvement and ensure correct control of Warranty costs
- Generating performance tracking reports for production and savings on daily and weekly basis for the team
- Facilitated team meetings to communicate goals, objectives, and expectations, and to address any issues or concerns.
Service Advisor
Ocean Blue Boating Pvt Ltd
03.2019 - 01.2020
- Maintaining Job cards of each service visit to be followed up with immediate billing and payment recovery
- Co-coordinating with the Sales team on a daily basis for Service-related issues and allocating technicians for client visit
- Preparation of Quotations, Proforma Invoices for each job executed and spares sold and follow up for payments
- Coordinating with the Sales and Accounts Departments to ensure that invoices have been generated for all the jobs as well as spares sold
- Placement of order for stocks with each Supplier and Maintaining a Stock register for all inward stocks
- To act as a Client Relationship Executive and noting down details of the grievances and acting on the same immediately by allocating technicians for the job
- Post Sales follow-ups for all products sold by the company and preparing & maintaining reports / files of each product sold by the group, area wise and client wise
- Arrange for the Ticketing, Lodging and expenditure requirement of technicians for their out-station visits
- Co-coordinating between departments and ensuring smooth functioning
- Intimating customers about their upcoming servicing requirements
- Placing Warranty claims on the principal and tracking the credit notes received
- This has to be tallied and adjusted against outward remittances.
Service Advisor
Fortune Cars Pvt Ltd – Tata Motors
04.2017 - 12.2018
- List customer concern and ask additional questions to diagnose current problems
- Verify current vehicle warranty coverage and explain fee structures
- Prepare accurate and detailed repair orders that describes customer concern, known issues, and likely causes along with services and repairs required
- Maintain high levels of customer service at all times by taking care of customers’ needs while in the dealership or with loner cars for more extensive repairs
- Develop and write up repair estimates and keep customers informed of changes.
Service Executive
Amco Batteries Ltd
06.2016 - 12.2016
- Jobs involve extensive field work, handling customer complaints
- Monitoring of product failure, Monitoring of warranty trend, Co-ordination with OEMs regarding Warranty and quality issues
- Co-ordination with OEMs regarding warranty and quality issues and Co-ordination with factory personnel on product failure
- Co-Periodical visits to OEM Dealerships for warranty adjudication as well as for regular updating on product handling and service aspects
- Periodically service campaigns at various places and mechanic meets to be organized in consultation with respective salespersons/branch managers
- Service-related documents are to be maintained in manual/systems
Service Advisor
Aadya Motors Pvt Ltd – Audi Navi Mumbai
11.2014 - 03.2016
- Was responsible for pre-delivery inspections, annual service, repairs and breakdowns
- Identified the automotive problems and services by taking into consideration to customer's description of symptoms; performing vehicle inspections; analyzing vehicle maintenance records
- Verified warranty and service contract coverage by examining records and papers, illustrating provisions and exclusions
- Developed cost estimation for required repairs as per companies’ policies
- Prepared RO’s by portraying symptoms, problems, and causes, as well as repairs and services required
- Obtained customer's approval of estimation as well as maintaining customer rapport by describing expected return of vehicle.
Education
Bachelor of Engineering - Mechanical Engineering
Bharati Vidyapeeth College of Engineering
2014
Diploma - Automobile Engineering
Sahyadri Polytechnic
2008
Skills
- TEAM LEADERSHIP
- PERFORMANCE MANAGEMENT
- POWER BI
- WORK PLANNING
- WARRANTY ANALYST
- ANALYTICAL THINKING
- EXCEL
- AUDIT
Accomplishments
- Emerging Team Lead in year 2024-25
- Core value champion award in year 2020-21.
- Supercharger performer in year 2022-23.
Certification
POWER BI
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Marathi
Advanced (C1)
Timeline
Associate Team Lead
Accenture Solutions Pvt Ltd
01.2020 - Current
Service Advisor
Ocean Blue Boating Pvt Ltd
03.2019 - 01.2020
Service Advisor
Fortune Cars Pvt Ltd – Tata Motors
04.2017 - 12.2018
Service Executive
Amco Batteries Ltd
06.2016 - 12.2016
Service Advisor
Aadya Motors Pvt Ltd – Audi Navi Mumbai
11.2014 - 03.2016
Bachelor of Engineering - Mechanical Engineering
Bharati Vidyapeeth College of Engineering
Diploma - Automobile Engineering
Sahyadri Polytechnic
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