Aniket Turkar

• FPL is an Fintech & it's product is OneCard Credit Card. Joined as an Pilot member.
• Involved in Establish Collection Procedures for the Start up company.
• Initiate requirement was to build In-house collection team for early buckets.
• Key role was to streamline the collection process with increasing volume by hiring, training & monitoring.
• Initially handled the book size of 3Cr till 10 Cr.
• Got opportunity to handle Recovery portfolio ( 180+ DPD ).
• Currently managing Low_Balance project ( Below 30K ) across PAN India with 6-8 agencies approximately 30Cr.

Managed more than 50 tele callers, ensuring smooth execution of the various strategies/drives planned by client for day-to-day collection performance improvement. Handled Bajaj Auto finance portfolio for PI Collection (2W/3W), also handled Bucket-3 ( Potential NPA ) portfolio.

Sole responsible for Allocation, daily reporting MIS & target achievement assuring call quality is maintained.

Maximized debt recovery by leveraging strong analytical skills in assessing each debtor's unique financial situation and crafting tailored repayment plans accordingly.

Worked for a UK based non-voice telecom process.

Job required to resolve customer service issues using company processes and policies and provided updates to customers.

Mentored junior team members, contributing to their professional development and overall team success.

• Worked as an FOS in Collection Agency for multiple clients for 1 Yrs.
• The job required to collect bad debts & seizure of assents Via Tele-calling & Field visits.
• Got promoted as a Team-Leader to manage 8-10 FOS working for L&T Finance, HDFC CC, Volkswagen Finance, Capital First Pvt.Ltd. Handled all types of secured & unsecured loans.
• Trained and mentored new employees on collection methods, documentation requirements and performance strategies.