Anil Kumar

Personable and dedicated Program Manager with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to delivery success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and increasing productivity.

• Program Management: Directed a cross-functional team of 125+ professionals, overseeing the execution and delivery of multiple concurrent projects, ensuring alignment with organizational goals and client requirements.
• End-to-End Delivery Management: Spearheaded the end-to-end delivery of complex software and in-house products, managing all phases from initiation to deployment, with a focus on meeting quality standards and timelines.
• Service Delivery Management: Acted as the offshore Service Delivery Manager for a portfolio of turnkey applications, optimizing service operations and ensuring adherence to SLAs and client expectations.
• Release Management: Contributed to the BT Program Release Management team, coordinating release schedules, managing deployment processes, and ensuring successful software releases.
• Agile Mentor/Scrum Master: Provided guidance as a Scrum Master and Agile mentor, fostering a collaborative environment, facilitating agile practices, and driving continuous improvement across teams.
• Onsite Coordinator: Served as the primary contact point at client locations, managing client relationships, addressing on-site issues, and ensuring seamless project execution and delivery.

• Automation Anywhere Certified Advanced RPA Professional (Automation 360),
• Automation Anywhere Certified Master RPA Professional (Automation 360),
• Migrating to Automation A360, Automation Anywhere A360 migration L-200
• Certified Scrum Master (CSM) from Scrum Alliance
• Certified Automation Anywhere RPA Professional
• ITIL Foundation certified
• PMI-PMP Trained & PMP certified from Brain bench
• Oracle Certified Professional (OCP) (Application Developer Track, Developer/2000 Rel. 2.1) and Developer 6i from Oracle Corporation

• British Telcom - BT UK
• ZIGGO Netherlands
• Telefonica O2 UK
• Talk-Talk UK
• Virgin Atlantic Airways UK

• Got CSAT 5/5 in Telefonica UK Program for multiple projects repeatedly
• Implemented Agile in multiple projects (Scrum Master, Scrum of Scrum)
• Awarded 'The Guru' award for repeat CSAT 5/5 for Ziggo Mediation
• Created Oracle Warehouse Builder (OWB) capability
• Reduced incidents count below 15 from 48 at day end within 3 months as a new PM