ANIL SONKAR
Senior Engineer – Technical Support & IT Asset Management
Mumbai
Summary
IT Support and Asset Management Professional with 9+ years of experience in IT Infrastructure Support, Microsoft 365 Administration, Endpoint Security, Asset Management, Software License Management, and IT Service Delivery. Extensive experience supporting C-Level Executives (CTO, MD, CFO, CRO) and Board Members, ensuring seamless IT operations and executive-level support. Proven track record in managing IT assets, Microsoft Defender environments, Office 365 administration, inventory compliance, vendor management, and enterprise support services. Recognized for delivering reliable technical solutions, maintaining audit compliance, and driving operational excellence in corporate environments.
Overview
11
11
years of professional experience
Work History
Asset Management & Inventory Control
3i Infotech
02.2023 - Current
- Managed end-to-end IT asset lifecycle, including procurement, allocation, deployment, tracking, maintenance, and disposal of laptops, desktops, accessories, and software licenses.
- Maintained accurate asset inventory records and ensured compliance with organizational IT policies and audit requirements.
- Coordinated laptop allocation, replacement, and handover processes for new joiners, existing employees, and offboarding users across multiple office locations.
- Tracked and managed IT assets using inventory management tools, and maintained asset audit trails for compliance purposes.
- Coordinated with vendors for hardware repairs, warranty claims, replacements, and preventive maintenance activities.
- Managed software license inventories, including Microsoft 365, Copilot, Visual Studio, and other business applications.
- Ensured timely recovery and redeployment of IT assets during employee exit and transfer processes.
- Supported asset tagging, documentation, and inventory reconciliation activities across multiple office locations.
- ICRA Limited
Senior Technical support Engineer
3i Infotech Pvt
02.2023 - Current
- Managing Inventory and software license through OCS inventory.
- Managing outside vendor related to IT product.
- Managing Trend micro-Console & Related Polices.
- Managing Sophos Encryption Dashboard & Related Policies.
- Managing also VIP user like C.T.O, MD, and Board of Directors.
- Managing Board of Directors meetings.
- Managing SFT Console like creation the id of users for data sharing.
- Installing @Risk software and configuration.
- Network file sharing Configuration.
- Managing the office 365 portal for License assign & user deletion.
- Management of video conferencing devices Polycom for updating.
- Managing the Defender Antivirus portal.
- ICRA Limited
Senior Technical support Engineer
Inspirisys solutions limited
09.2021 - 01.2023
- Installing & Configured Local & Network Printer
- Handling the queries of customer regarding Internet & Intranet network
- Installing Basic Software like SAP, MS- Product, Adobe, SQL Server, Visual Studio, Zscaler, Symantec, Druva, summit agent, Cloude code security Platform, Office 365 installation & configuration etc.
- Operating system installation include of Windows 7,10,11
- Laptop configuration & OS Installation & Laptop replacing a part Like Keypad, Hard disk, Ram etc.
- Assing tickets in Symphony and Logging tickets in Symphony.
- Vendor interaction for various repairs to be done
- Tickets updates and ticket follow up and preparing monthly report.
- Initiate call with engineers if required.
- Schedule daily call with IT Team.
- Sophos Encryption management, Zscaler administration.
- Installing and configuration of Windows, Application.
- Managing Data backup and Restoration
- Managing IT Operation and complete on-boarding and off boarding process as per define IT Opps Guideline.
- Managing Video Conference System.
- Managing Remote User’s Problem (location User’s) through Remote Desktop.
- ICRA Limited.
Call Coordinator & Desktop Engineer
Minitek Systems (I) PVT LTD
03.2017 - 12.2019
- Installing & Configured Local & Network Printer
- Patch updating
- Handling L1 Call at desktop level
- Handling the queries of customer regarding Internet & Intranet network
- Configured Wireless Devices
- Managing Inventory & Related process.
- Installing Basic Software like SAP, MS- Product, Adobe, IBM Lotus, CA Client, APS Saral, SQL Server, Visual Studio, Zscaler, Symantec ,Druva, summit agent ,Cloude code security Platform, IBM Big fix client ,Office 365 installation & configuration etc
- Operating system installation include of Windows XP/7/8,10
- Attending customer’s calls.
- Assigning tickets in Manage Engine.
- Logging tickets in Manage Engine.
- Vendor interaction for various repairs to be done
- Tickets updates and ticket follow up.
- Preparing monthly report.
- Initiate call with engineers if required.
- Schedule weekly call with IT Team.
Call Coordinator & Engineer
Minitek Systems (I) PVT LTD
01.2016 - 12.2016
- RCF (Rashtiya Chemicals and Fertilizers Limited Mumbai)
Call Coordinator
Minitek Systems (I) PVT LTD
08.2015 - 12.2015
- Indian Navy Headquarters Mumbai
Education
GNIIT - Software Engineering
NIIT Ltd.
Bachelor of Science - Information Technology
Kuvempu University
01-2011
Intermediate - undefined
U.P. Board
Allahabad01-2006
High School - undefined
U.P. Board
Allahabad01-2004
Skills
Operating System: Windows 98/2000/XP/Windows7,10,11
Declaration
I, Anil Sonkar do hereby declare that all the information stated by me above is true to the best of my knowledge.
Timeline
Asset Management & Inventory Control
3i Infotech
02.2023 - Current
Senior Technical support Engineer
3i Infotech Pvt
02.2023 - Current
Senior Technical support Engineer
Inspirisys solutions limited
09.2021 - 01.2023
Call Coordinator & Desktop Engineer
Minitek Systems (I) PVT LTD
03.2017 - 12.2019
Call Coordinator & Engineer
Minitek Systems (I) PVT LTD
01.2016 - 12.2016
Call Coordinator
Minitek Systems (I) PVT LTD
08.2015 - 12.2015
High School - undefined
U.P. Board
Intermediate - undefined
U.P. Board
Bachelor of Science - Information Technology
Kuvempu University
GNIIT - Software Engineering
NIIT Ltd.