Anilkumar Yadav
Chief Information technology Manager
Mumbai
Summary
Decisive, self-motivated, and optimistic. Over 12+ years of experience in IT Service Delivery & End User Support with significant experience in operations, desktop management, project management, client management, implementing processes, streamlining workflow, and improving efficiency & productivity.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
Work History
Chief IT Manager
Capri Global Capital
10.2023 - Current
- Manages End User Computing operations for PAN INDIA and the complete end user computing environment, including service design and delivery of desktops, laptops, mobile devices, printers, telephones, and other end-user computing devices; end-to-end device management, including installation, maintenance, support, and retirement; and continuous assessment and improvement of departmental policies, procedures, processes, and services
- Provides leadership for all end user technology equipment, including evaluation, purchasing, deployment, inventory, equipment lifecycle, and replacement schedule
- Designs and monitors request handling and escalation policies and procedures for end user computing support; manages the processing of incoming requests to ensure courteous, timely, and effective resolution of end user issues
- Managing end-to-end call center technologies involves overseeing various aspects like Technology Selection and Implementation, System Integration, Vendor Management, Training and Support, Performance Monitoring and Optimization, Security and Compliance, Disaster Recovery and Business Continuity and Technology Innovation etc
- Streamlined user management processes through automation, resulting in improved operational efficiency and reduced risk of errors
- Competency in developing & maintaining relationships with business stakeholders, defining service delivery standards while ensuring adherence to SLAs; exhibited excellence in managing various activities pertaining to IT Operations encompassing setting up of targets, SOP & SLA management, budgets, quality assurance, MIS reporting & best practices implementation.
Sr. IT Manager
HDFC BANK LIMITED
07.2022 - 10.2023
- Leading End User Management for the West region of the Bank in terms of VIP/VVIP users including MD Office & Board of Directors, MAC Support, Video Conferencing, Treasury Support, BCP, Service desk West Region, Vendor Management, Training to Support Vendor staff, Business connect weekly/Monthly etc
- Validate and approve the daily BAU requests like Replacement of Laptops/Desktops, and repair maintenance chargeable calls within TAT
- Ensuring the spearhead/support projects/New Initiatives in various areas of IT operations like Integrations of ZDX with Service now for Incident, MacBook Zero Touch Onboarding, creating a strong checklist for Treasury Department, LAPS solution Implementations, HDFC LTD Merger activity (Endpoint Image testing, approach note preparations, Escalation’s Matrix etc.)
- Daily review with the FM team of End-user support for VIP/VVIP calls including all critical departments and ensure the control over service now (Any call
- To find the pain areas and understand the scope of improvement for IT
- Managing the MAC & VC support for PAN bank and ensuring the seamless experience to higher management including users like E-VP, MD&CEO and BOD’s.
Sr. IT Manager
Capri Global Capital Limited
01.2022 - 07.2022
- Leading End User Management/ Endpoints for PAN India which includes 2500 users,70+ branches, and 5 regional offices consisting of AM, DM, Service Desk, IT Asset Management, Patch management, and VIP Support to MD&CEO of organizations
- Delivering a stable IT environment, architecting the OS and all IT projects, including the acquisition of IT hardware (printers, networks, computers, mobile devices, etc.), and managing all vendor relationships
- Performed a full review of all hardware and software to determine technical costs and functionality
- Supporting day-to-day IT issues like hardware, software, networks, disaster recovery and continuity, email, and general computer system administration.
IT Manager
RBL Bank Ltd
08.2019 - 11.2021
- Heading Mumbai region (EUS, Managing IT Service Desk, Local Support, Premier Support & IT Asset Management For RBL Bank's 4 Zonal Offices & more than 50 Branches in pan Mumbai (4000+ users)
- Handling a team of 5 Zonal SPOC (IT Leads and Project Manager) & 50+ outsourced staff (1 Program Manager, 4 Team Leads, 50 Engineers – L1 / L2 / L3)
- SPOC for Treasury business operations for their daily IT-related issue and escalations
- Premier IT Support – Single point of contact for MD / CEO and board members of the Bank
- SPOC for PAN Mumbai branches for day-to-day communication, management, and rapid resolution of service requests and escalations
- Managing and supporting end-to-end VC for Board Meet, NIC, RBI regulatory VC, VIP Members including all external VCs for MD& CEO
- Mobile device management support (MDM) VM Air watch & Microsoft Office 365 Suite installation/ configuration in IOS devices & Android smartphones for VIP users in the Bank
- Manage a team of technical support personnel within the End User Support group
- Including hiring, mentoring, performance management, and career development
- Planning, management, and successful delivery of Office 365 project (End User migration from Exchange to Office 365 mails)
- Operating system migration from Windows 7 to Windows 10 for PAN Mumbai (More than 4000+ Systems including laptops & desktops)
- Successfully completion of Managed print services (MPS) for PAN Mumbai regional offices and PAN branch users as well
- EOL/Retirement – End of Warranty or maintenance of system/configuration wiping and safe disposal end to end for every financial year.
IT Administrator & Team Lead
Wipro InfoTech, RBL Bank Ltd
01.2017 - 07.2019
- Premier IT support to Senior/Top management of the Bank & Dedicated Treasury IT Support
- Managing IT Infrastructure for bank CO office, supporting 1500 users & 2 branch offices consisting of 100users Handling a team of 12 people (1Team Leads & 11 Engineers and other Vendor partner resources like Audio/Visual Support staff & Printers Engineer)
- Supporting critical core banking applications & Market/Financial data and other Stock Market applications for the Treasury Department of the Bank
- Configuration and troubleshooting of Mobility Support like VM AIRWATCH MAIL on mobile, Apple devices, smartphones, and VPN configuration for Bank users
SR DESKTOP ENGINEER
ROLTA INDIA LIMITED
05.2015 - 12.2017
- Perform as primary support for VIP, Escalation’s handling, and support L2 desktop- related issues
- Installing and troubleshooting Windows 7 and Windows 10 operating systems
- Keep user desktop downtime to a minimum by providing quick solutions or alternates via remote and desk visits
- Attend weekly meetings on Project updates & technical challenges
- Maintaining documentation and SOPs for Installation, Configuration, and troubleshooting steps for various software and hardware-related issue
- Attend weekly meetings on Project updates & technical challenges
- Handled 20 calls per day to address customer inquiries and concerns
- Project: Upgraded existing operating systems from Windows 7/8 to Windows 10 using MDT technology.
Desktop Support Engineer
MAGNA INFOTECH LTD, JP Morgan Chase Bank
04.2014 - 04.2015
- Responsible for Service Transition & desktop support
- Responsible for managing all End User Services units like CISCO VDI, desktop, laptop, etc
- Worked on Blackberry configuration and good mobile application (Mail configuration on Android and Apple Devices)
- Work with Technical Service desk & Desk-side Support Team-Leads to analyze
- Challenges/obstacles they face, on an ongoing basis
- Configured hardware, devices, and software to set up workstations for employees
- Checked and monitored system performance to maintain system integrity and documented and reported alerts
Desktop Engineer
MICROLAND LTD, BNP Paribas
11.2012 - 11.2013
- Supporting 1000+ Users (including VIPs)
- Mastered in troubleshooting issues related to Operating systems, Desktops, Laptops, Printers, Scanners, Faxes, Projectors, Blackberries, Video Conference equipment, LAN, etc
- Installation, Request, Activation, Configuration, and Troubleshooting of Blackberry Handsets
- Leveraged ticket tracking system to prioritize, track and document problem resolutions and notify customers of issue status
- Created standardized protocols for documenting processes and technical tasks, enabling consistently repeatable results Installed new or upgraded hardware and software and coordinated installation and follow-up with users to achieve customer satisfaction
- Work with Technical Service desk & Desk-side Support Team-Leads to analyze the challenges/obstacles they face, on an ongoing basis.
Education
GED -
Mumbai University
Mumbai, MH 01.2008 - 04.2011
Skills
Familiarity with Windows and Apple devices, Desktop Central, active directory, computer imaging and encryption, mobile device management (MDM) systems
Demonstrated progressive experience in the management of a user support/end user computing team
Strong documentation skills
Ability to conduct research into a wide range of computing issues as required
Ability to effectively prioritize and execute tasks in a high-pressure environment
Experience working in a team-oriented, collaborative environment
IT infrastructure proficiency
Team building
Time management abilities
Effective Communication
Project Leadership
Excellent Communication
User Support
Project Coordination
Problem-solving abilities
IT Infrastructure
IT Compliance
IT Asset Management
Mobile Technologies
Technical Troubleshooting
Application support
Certification
07/01/2012, Microsoft Certified IT Professional
Accomplishments
- Completed A+, N+, and CCNA from HCLCDC (Mira Road).
- Completed MCITP (Active Directory) from CMS INSTITUTE (Andheri West).
- Won second prize in computer troubleshooting participated during the academic year of 2010-11 in KES College (Kandivali).
- Won highest ticket resolver in the BNP Paribas India Solution Pvt. ltd.
- Won highest ticket resolver in the JP MORGAN & CHASE BANK.
Timeline
Chief IT Manager
Capri Global Capital
10.2023 - Current
Sr. IT Manager
HDFC BANK LIMITED
07.2022 - 10.2023
Sr. IT Manager
Capri Global Capital Limited
01.2022 - 07.2022
IT Manager
RBL Bank Ltd
08.2019 - 11.2021
IT Administrator & Team Lead
Wipro InfoTech, RBL Bank Ltd
01.2017 - 07.2019
SR DESKTOP ENGINEER
ROLTA INDIA LIMITED
05.2015 - 12.2017
Desktop Support Engineer
MAGNA INFOTECH LTD, JP Morgan Chase Bank
04.2014 - 04.2015
Desktop Engineer
MICROLAND LTD, BNP Paribas
11.2012 - 11.2013
GED -
Mumbai University
01.2008 - 04.2011