Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Animesh Deshmukh

Lead Associate
Pune

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.

Overview

7
7
years of professional experience
3
3
Languages

Work History

Lead Associate

FIS
01.2022 - Current
  • Mentored junior associates, providing guidance on best practices and professional development opportunities.
  • Coordinated weekly meetings for internal and external groups.
  • Initiated timely response to emails, voicemails, and written correspondence.
  • Maintained team flexibility and embraced change to adapt within dynamic markets.
  • Built strong relationships with clients through exceptional customer service skills which led to repeat business opportunities over time periods measured in years not months or weeks alone.
  • Evaluated team member performance regularly, providing constructive feedback for continuous improvement.
  • Improved team productivity by streamlining workflow processes and implementing efficient project management practices.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.

Process Executive in Accounting & Finance

Sopra Steria ltd.
11.2019 - 12.2021
  • Responsible for accurately matching up client purchase order with the associated invoices or credit notes
  • Working in service request raised by clients and resolving them within the KPI and SLA by investigating the service request and provide best solution to the client
  • Working on the High priority activities and report to the client
  • Managing activities allocation in the team and support team members for queries
  • Communicate with the UK counterparts on call to resolve different challenges
  • Calculating productivity of the team and publishing daily productivity logs to the managers
  • Training new joiners, Creating and Conducting process knowledge test
  • Working on the ISO audits and Quality checks
  • Updating the process knowledge tracker
  • Planning and Organizing unique fun activities

Executive in Accounting & Finance

Cox and Kings ltd.
08.2018 - 09.2019
  • Credit control:
  • Adhering to a proper and robust process for systematic Collections from clients.
  • Report generation, Collecting and processing relevant data.
  • Delivering timely and accurate information to Branches and Management.
  • Managing Customer relationship's: Fire fighting Escalations Resolving the issue amicably

Education

MBA -

Singhania University
04.2001 -

BBA -

Disha Institute of Management
Raipur
04.2001 -

Skills

    Core operational skills

  • Proficiency in Excel
  • Quality assurance
  • Workflow automation
  • Performance monitoring & KPIs
  • Proficiency in Word
  • Project management
  • Data Analysis
  • Customer Service

    • Leadership & People skills

  • Team Leadership & Mentorship
  • Conflict resolution
  • Training & development
  • Change management

Accomplishments

  • Delivered a virtual Ted talk on team work PAN India
  • Been awarded Employee of the month & Year
  • Successfully transitioned a high-volume process from another business unit with zero downtime and 100% SLA adherence
  • Spearheaded process improvement initiatives, resulting in a 20-30% increase in team efficiency
  • Interviewed almost 30+ employees
  • Lead 20+ team member to consistently exceed KPIs & SLAs, achieving a customer satisfaction score of 95%+
  • Revamped team scheduling and resource planing, resulting in a 15% increase in productivity without additional headcount
  • Standardized SOP's across multiple process, improving process consistency and reducing error rates by 35%
  • Driven quarterly connects with team mates for identifying escalation reasons and discussing solutions for their individual performance

Timeline

Lead Associate

FIS
01.2022 - Current

Process Executive in Accounting & Finance

Sopra Steria ltd.
11.2019 - 12.2021

Executive in Accounting & Finance

Cox and Kings ltd.
08.2018 - 09.2019

MBA -

Singhania University
04.2001 -

BBA -

Disha Institute of Management
04.2001 -

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Animesh DeshmukhLead Associate