Anindita Dey

• Define and implement the IT governance framework at ISPL IOC (International Operating Centre) in line with the regulatory obligations outlined by the governing local & international statutory institutions
• Quality Control of IT services through definition and implementation of the QA framework and building the QA CoE at ISPL offering software development quality management services globally
• Responsible for managing, facilitating and co ordinating CIO led transformation initiatives to align with the strategic priorities of the organization and drive the ISPL IT leadership team in a unified direction in outlining and executing strategic goals

Achievement Snapshot:

• Authored the IOC IT Charter defining the standard operating framework in line with the group governance framework for a unified governance structure across the global IOCs
• Initiation & implementation of the employee training & upskilling transformation initiative “Pathshala” which won the People’s Choice Award at the group’s prestigious TOP Awards

• Lead a team of 190+ members responsible for complete end user IT Service delivery to 12k+ users of India territory and remote support services for an additional 8k+ APAC users while also being responsible for upholding the ITSM Governance Framework

Achievement Snapshot:

• Key player in mobilizing the entire India territory workforce during Covid pandemic to WFH within weeks by implementation & delivery of remote IT solutions
• Redesigned the service delivery go‑to client and time to market model which steered Indiaʼs success to top in the Global C‑Sat survey among all BNPP regions while consistently maintaining end user system vulnerability scores above 99% compliance
• Leveraged on IT ticket data to provide analytical insights to infrastructure teams (network , database etc.) to enable pre emptive incident avoidance capabilities and improved KPIs

• Provide advisory services to IBM’s senior sales leaders (country heads & VPs) across the globe and help them achieve sales revenue, profit and growth objectives through superior business analytics, sales pipeline management and revenue forecasting support
• Successful transition of activities from on shore locations and build the Center of Excellence of competent sales management advisors with high stakeholder satisfaction. Team members based out of Beijing, Bangalore and NCR

Achievement Snapshot:

• Led successful onshore to CoE transitions year-on-year with very high stakeholder satisfaction ratings enabled by prompt implementation of automation tools and agile processes

• Collaborated with a start up firm providing graphic designing and animation services. Primarily responsible for HR , Administration and Communication

• Lead the 170+ team of Credit process advisors at the Bangalore Operations hub responsible for personal loan application process for South India region. Responsibilities included review and implementation of product policies, adherence of quality and productivity

Achievement Snapshot:

• Received the CEO Award for outstanding performance and achieved "Best manpower productivity" at Bangalore hub

• Responsible for underwriting personal and small ticket business loans for Kolkata region and suburbs.

Achievement Snapshot:

• Maintained best delinquency rates among all underwriters in East India region

• Responsible for overall branch management of small ticket personal loan business including sales and marketing, credit control, delinquency control and general administration.

Achievement Snapshot:

• Achieved highest ever loan disbursal numbers for Jamshedpur branch.
• Scaled up the branch profitability by : increasing loan sales volumes month on month, cross sale of insurance and top up loans, maintaining healthy delinquency rates at 2.5% (against the national average of 3.5%) and enforcing diligent credit supervision to ensure NIL non starters in 99% of business generated