Aniruddha Wadekar

• Constantly observe network systems, servers, and applications using monitoring tools to detect anomalies or outages.
• Identify technical faults and escalate unresolved or critical issues to Level 2 or Level 3 support teams.
• Perform initial diagnostics on hardware, software, and connectivity issues to resolve common problems quickly.
• Log incidents, track progress, and update resolution details in the ticketing system.
• Coordinate with internal teams, vendors, or ISPs to ensure timely resolution of issues.
• Work in 24/7 rotational shifts to ensure round-the-clock network availability.
• Maintain accurate records of incidents, resolutions, and system changes for future reference.

• Part of BT OPENREACH team working on fiber and copper and their connection
• Network mapping as per actual & recommendations from field engineer. Planning of Sites & generating field work for engineers to action upon. Business Impact. End to End ownership of Planning Network. Maintain knowledge assets collected / developed from project planning process

Key Deliverables
• Network mapping as per actual & recommendations from field engineer. Planning of Sites & generating field work for engineers to action upon.
• End to End ownership of Planning Network. Maintain knowledge assets collected / developed from project planning process Perform network configuration changes till some extent in response to client issues.
• Responsible for planning and designing physical network wiring from telephone exchange into end customer premises

• Troubleshooting of faults on the first-line level.
• Generation of Trouble tickets, fault tickets, and actions on the tickets.To provide information to their customer regarding their queries and resolve
• the end customer issues as per defined SLA
• Able to work independently and efficiently to meet SLA
• Meet the defined Quality Scores. Innovation and Process Improvement
• The individual should be able to work effectively in a team whilst enthusing