Anirudha Ambavade

Communicate with the clients to know more about their experience and satisfaction. Work closely with the front desk to enhance the experience for our clients.

Providing exceptional customer service by responding promptly to inquiries and resolving issues in a timely manner.

Maintaining accurate records of all client interactions within the company's CRM system.

Maintaining inventory of office supplies ensuring stock levels are sufficient for daily operations.

Monitoring email accounts regularly and responding appropriately within established timeframes.

Providing administrative support to department staff including mailings, photocopying and scanning documents.

Coordimate with the HR/admin department to get the necessary employees requirements like office ID cards, appointment letters and salary wedges issue if any.

Coordinate with the maintenance team for repairs and other projects in the facility.

Develop preventive maintenance schedules for facility assets to ensure optimal performance.

Monitoring building operations such as HVAC, electrical systems and security access control.

Negotiate contracts with vendors for procurement of materials needed by the organization's facilities team.

Organizing monthly meetings with staff members responsible for maintaining facilities in order to discuss any issues or concerns related to operations.

Conducting regular inspections of building systems, such as plumbing and electrical wiring, to identify potential problems before they arise.

Managing all facility-related invoices and vendor contracts.

Monitor housekeeping staff on a daily basis to ensure that cleaning tasks are completed efficiently.

Managing security systems within the building such as access control systems and CCTV cameras.

Collaborated with vendors to procure necessary supplies and services for facility operations.

Check common areas, cabins, conference rooms and washrooms regularly to verify cleanliness and order.

Inspected facilities regularly to maintain cleanliness, sanitation and orderliness in the cafeteria.

Interacting with the pest control agency for carrying out the pest control activities at the office.

Taking care of all the internal & external queries with utmost clarity, courtesy openness while maintaining industrial standards.
Manage the functioning of the information desk and ensure that the customer complaints are attended & resolved in the shortest possible time.
Handling emails and phone calls.
Coordinate with the Housekeeping department to maintain the upkeep of the property.
Taking rounds to identify issues in and initiate immediate rectification actions.
Maintaining inventory of mall assets and housekeeping material.
Handling crucial elements of communication between retailers and mall management teams.
Promote mall events, schemes and other communication to visitors, internal retailers & mall staff.
Monitor adherence to the desired timelines for resolution of retailer's complaints.
Ensure that retailers’ complaints are addressed satisfactorily.
Managing the functioning of food court operations in terms of food and service quality, hygiene, general sanitation and providing the necessary support of required facilities during the events to the events team.
Prepare daily MIS reports by communication & follow up by the retailers.
Provide the necessary operations information to the accounts team for preparation of monthly MIS reports.
Check & verify the MIS report prepared by Accounts team.
Monitor security registers every day.
Maintaining records of lost & found articles, daily collection of parking revenue, guest grievances and feedbacks.

Answering customer calls and responding to their queries and concerns.
Provide accurate information about the company's products or services to customers.
Handling customer complaints and resolving them to the satisfaction of the customer.
Escalates issues that cannot be resolved immediately to the appropriate department or supervisor.
Documents all customer interactions and maintains accurate records of customer complaints and feedback.
Handling more than 50 calls every day with guest satisfaction.

Monitoring the mail room activities.
Muster all the housekeeping staff Office boys of the shift before deployment and communicate the priorities of the day.
Take rounds to identify issues in and initiate immediate rectification actions.
Effectively manage the Facility team to ensure an on-time deliverable system.
Oversee the pantry equipment and reprographic equipment's operations during the shift and identify issues and take necessary actions.
Coordinate with the transport department as per the requirement
Maintaining records for all office equipment.
Provide assistance to Facility Manager in all administrative functions, security issues and facility services.
Keeping records for License and registrations like Maharashtra Pollution Control board (MPCV), Shop Act, Service tax, Professional Tax, /Vat etc. Maintain all documents from the vendor for compliance audit.
Formulating /vendor agreement and contracts on a timely basis.
Develop and maintain relationships with internal employees and other facility teams to ensure seamless operations.
Interfacing with the pest control for carrying out the pest control activities at the facility.
Preparing the daily, weekly, and monthly reports.
Managing micro kitchen for stacking of Food & Beverage, cleanliness, vending machines, Stock maintenance and all-time availability of the same.
Indent monthly requirements for soft services as per the monthly budget.

Responsible for concerns related to the maintenance, security & housekeeping.
Handling resident queries related to residential issues ensuring the queries get resolved on time.
Monitor adherence to the desired timelines for resolution of residents' complaints & ensure that complaints are addressed satisfactorily.
Maintaining record for open and close complaints.
Maintaining DMR report.
Coordinate with the housekeeping staff to maintain the upkeep of the property.
Co-coordinating with the vendors for Air Conditioner, Organic Waste Compose Plant, Gas Detector, Gym Equipment's, Lift, Chimney Hob, Modular Kitchen Wooden Flooring in case of any damaged or technical fault.
Handling petty cash and maintain reports with compliance of bills and submit it to the accounts department on monthly or fortnightly basis.

Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Established strong relationships with key stakeholders, fostering collaboration and mutual support.

Successfully managed budgets and allocated resources to maximize productivity and profitability.

Increased employee performance and job satisfaction to strengthen retention and engagement.

Responsible for overseeing the work of the staff during their shift.
Responsible for ensuring that customers are satisfied with their experience at the restaurant.
Handling customer complaints and ensure that all customer service standards are met.
Responsible for managing the cash registers, ensuring that all transactions are accurate and that the cash is balanced at the end of the shift.
Responsible for managing the inventory of the restaurant, ensuring that all supplies are stocked and that there is no wastage of food.
Responsible for training new staff members and ensuring that all staff members are up to date with the latest policies and procedures.
Responsible for ensuring that the restaurant is clean and safe for both customers and staff.
They ensure that all safety and sanitation standards are met.
Responsible for creating and managing the shift schedule for the staff.
Responsible for ensuring that the restaurant runs smoothly during the shift and that all customers are satisfied with their experience.
Responsible for managing the staff and ensuring that all policies and procedures are followed.

Greeting customers and assisting them with menu selections.
Taking customer orders accurately and efficiently.
Recommending meal deals, combos or add-ons to boost sales.
Coordinating with the kitchen staff to ensure timely preparation and delivery of orders.
Checking the quality of food before dispatching it to the customers.
Ensuring the cleanliness and hygiene of the front-end counter to maintain a good first impression on customers.
Responsible for managing the inventory of the outlet.
Responsible for creating and managing the shift schedule for the staff.