Anjali Kalamdani
Senior Program Associate
Mumbai
Summary
A dedicated professional with a goal-oriented approach, experienced in managing program operations and customer retention. Passionate about learning and developing new competencies, with excellent communication and interpersonal skills, focused on task execution with attention to detail.
Overview
7
7
years of professional experience
Work History
Senior Program Associate
UpGrad Education Pvt. Ltd
2020.02 - 2023.07
- Oversaw all aspects of program delivery lifecycle of courses from IIIT-B for over 10 cohorts, ensuring successful completion of daily operations.
- Managed priorities while maintaining focus on delivering exceptional results for weekly deadlines.
- Implemented best practices in program management, achieving above 4.4 rating from students for live sessions.
- Mentored junior team members, presented regular progress updates to senior leadership teams, showcasing achievements while highlighting areas needing attention or additional resources.
- Collaborated closely with other departments, vendors and partner firms securing favorable terms that positively impacted program outcomes.
Customer Retention Agent
Tech Mahindra Business Services
2016.07 - 2019.10
- Managed over 25 calls per day for Vodafone Australia through empathetic listening, understanding client needs, and offering tailored support.
- Leveraged strong communication skills to clearly articulate product features, benefits, and upsold on 60% of the calls on average.
- Reduced cancellations while handling high-pressure situations calmly and professionally, working diligently to resolve complex issues.
- Maintained up-to-date knowledge of product and service changes.
- Increased upgrade opportunities for by identifying additional products or services that were best suited to customers' requirements.
Education
BBA - General Studies
D. Y. Patil University
Navi Mumbai 2001.04 -
Diploma Engineering - Information Technology
Govt. Polytechnic For Girls
Ahmedabad 2001.04 -
Skills
Teamwork and Collaboration
Effective Communication
Quick Learner
Attention to Detail
Problem-solving Abilities
Adaptability and Flexibility
Languages
English
Hindi
Gujarati
Marathi
Timeline
Senior Program Associate
UpGrad Education Pvt. Ltd
2020.02 - 2023.07
Customer Retention Agent
Tech Mahindra Business Services
2016.07 - 2019.10
BBA - General Studies
D. Y. Patil University
2001.04 -
Diploma Engineering - Information Technology
Govt. Polytechnic For Girls
2001.04 -
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