Ankanee Chandra
Pune,
Summary
Dynamic and results-driven, with a proven track record in content creation and editing and customer management; Skilled in collaboration with diverse teams, active listening, and critical thinking, ensuring timely project delivery and stakeholder satisfaction; Proficient in Microsoft Excel, Word, and PowerPoint; Completed a professional Event Management course and cleared the FLM Test by Aon Hewitt; Eager to leverage the abovementioned skills with analytical thinking and problem-solving to excel in Senior Editor or Content Management/Digital Marketing roles.
Overview
7
7
years of professional experience
Work History
Content Editor
MarketsandMarkets
2021.07 - 2024.03
- Collaborated with research and analysis teams to produce and edit statistical reports monthly for the internal database and clients
- Maintained brand consistency by adhering to established style guides and editorial standards
- Implemented feedback from stakeholders, continuously refining content strategies to better serve audience needs
Content Writer/Editor
NobisWright Pvt. Ltd.
2020.12 - 2021.05
- Refined content for various platforms, including websites, blogs, marketing materials, and students' resumes, cover letters, and projects
- Ensured accuracy and consistency in all written materials, adhering to industry-specific style guides
Content Writer/Editor
Freelance
2019.11 - 2020.12
- Crafted engaging and informative content, tailored to meet the unique needs of each client
- Performed keyword research to optimize content for SEO
- Managed multiple projects simultaneously, ensuring timely delivery and adherence to client requirements
Welcome Desk
HDFC Bank
2019.04 - 2019.10
- Served as the primary point of contact for customers, facilitating transactions and driving sales of banking products
- Assisted in training new employees on front desk procedures and software systems
- Contributed to positive work environment through teamwork, open communication, and proactive problem-solving approaches
Senior Technical Support Executive
Wipro
2017.04 - 2019.03
- Provided exceptional remote support services to customers, ensuring smooth usage of software and hardware products
- Lead a team of 19 as the Leads SPOC, overseeing lead generation for promoting sales for the client
- Created technical documentation and mentored junior team members
Education
Bachelor of Science - Computer Science - 61%
Syamaprasad College (University of Calcutta)
Kolkata2015
Higher Secondary Education - Science - 57%
The BSS School (WBCHSE)
Kolkata2011
Secondary Examination - 72%
South Point High School (WBBSE)
Kolkata2009
Skills
- Content writing/editing
- Microsoft Office proficiency
- Customer relationship management
- Organizational abilities
- Critical evaluation
- Adaptability
- Teamwork
Languages
English
Bengali
Hindi
Timeline
Content Editor
MarketsandMarkets
2021.07 - 2024.03
Content Writer/Editor
NobisWright Pvt. Ltd.
2020.12 - 2021.05
Content Writer/Editor
Freelance
2019.11 - 2020.12
Welcome Desk
HDFC Bank
2019.04 - 2019.10
Senior Technical Support Executive
Wipro
2017.04 - 2019.03
Bachelor of Science - Computer Science - 61%
Syamaprasad College (University of Calcutta)
Higher Secondary Education - Science - 57%
The BSS School (WBCHSE)
Secondary Examination - 72%
South Point High School (WBBSE)