Ankeet Dalvi
CRM Developer
Mumbai
Summary
Experienced and results-driven Zoho Developer with 6+ years of expertise in designing, customizing, and implementing robust solutions using Zoho's suite of applications. Skilled in leveraging Zoho CRM, Zoho Desk, Zoho Books, and other tools to streamline business processes and enhance operational efficiency. Proven ability to develop and integrate complex functionalities, ensuring seamless workflows and optimal user experience. Strong background in programming languages such as JavaScript and Python, with proficiency in customization. Adept at collaborating with cross-functional teams to deliver high-quality solutions that meet client requirements and drive business growth. Excellent problem-solving skills, communication abilities, and a commitment to continuous learning and professional development in the realm of Zoho technologies.
Overview
7
7
years of professional experience
4
4
Certifications
Work History
Senior CRM Developer
Transasia Bio-Medicals Limited - Corporate Office
10.2023 - Current
- Regularly reviewed user feedback to identify opportunities for further optimization of the CRM platform based on evolving business requirements.
- Identify and correct bottlenecks and fix bugs.
- Collaborate with cross-functional teams to define, design, and ship new features.
- Work with product managers to prioritize features for ongoing sprints and manage a list of technical requirements based on industry trends, new technologies, known defects, and issues.
- Help maintain code quality, organization, and automation.
- Ensure the performance, quality, and responsiveness of applications.
- Lead a team of developers in designing and implementing software solutions.
- Organizing and analyzing marketing and customer data through process flows, workflows.
- Working closely with the management to provide the desired output through Dashboard and reports.
- Integration of ZOHO with EBS(Database).
- WhatsApp Integration with ZOHO Marketing, CRM and SalesIQ.
Assistant Manager - CRM
IndiaBonds Pvt Ltd
01.2023 - 10.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Develop high-quality code following industry best practices and Zoho's coding standards.
- Conduct code reviews and provide constructive feedback to ensure code quality and performance.
- Design and develops customized solutions within ZOHO platform.
- Participate in Agile/Scrum meetings and contribute to sprint planning and estimation.
ZOHO Developer
The Machan Resorts LLP
11.2019 - 01.2023
- Created custom APIs for seamless integration with third-party services, expanding application functionality and compatibility.
- Worked closely with clients to gather requirements and translate them into technical specifications for implementation.
- Continuously updated skills through training courses, workshops, and self-study—staying current on industry trends and emerging technologies.
- Debugged complex software issues, leading to a more stable product release.
- Conduct code reviews and provide constructive feedback to ensure code quality and performance.
- Troubleshoot and debug complex issues in existing software applications.
- Stay updated with the latest technologies and propose technical improvements and optimizations.
- Develop high-quality code following industry best practices and Zoho's coding standards.
- Document development processes, code changes, and release notes.
- Involved in designing, coding, testing, and deploying software solutions across various projects.
Junior ZOHO Developer
Acute Informatics Pvt Ltd
01.2019 - 11.2019
- Assist in designing, coding, testing, and deploying software applications.
- Collaborate with team members to understand project requirements and deliver scalable and efficient solutions.
- Write clean and maintainable code following coding standards and best practices.
- Test and debug applications to ensure functionality and reliability.
- Participate in code reviews and provide feedback to peers.
- Learn new technologies and stay updated with industry trends.
- Document development processes, code changes, and release notes.
ZOHO Admin
Namaha Healthcare
03.2017 - 12.2018
- Configure and customize Zoho applications (such as CRM, Desk, Books, etc.) based on business requirements.
- Create and manage user accounts and profiles within Zoho applications.
- Develop and maintain workflows, reports, and dashboards in Zoho applications to support business operations.
- Provide training and support to end-users on Zoho applications and functionalities.
- Monitor application usage, data integrity, and security within Zoho applications.
- Collaborate with cross-functional teams to implement integrations between Zoho applications and other systems.
- Stay updated with new features and functionalities in Zoho applications and recommend improvements.
- Troubleshoot issues, perform root cause analysis, and implement solutions or escalate to appropriate teams/vendors.
Education
B.E.- IT - Information Technology
K J. Somaiya College of Engineering
Mumbai, India 04.2001 -
Skills
Zoho Suite Expertise: Strong proficiency in various Zoho applications such as Zoho CRM, Zoho Desk, Zoho Books, Zoho Creator, etc
Certification
Big Data Certification
Timeline
Senior CRM Developer
Transasia Bio-Medicals Limited - Corporate Office
10.2023 - Current
Assistant Manager - CRM
IndiaBonds Pvt Ltd
01.2023 - 10.2023
ZOHO Developer
The Machan Resorts LLP
11.2019 - 01.2023
Power BI Certification
03-2019
Junior ZOHO Developer
Acute Informatics Pvt Ltd
01.2019 - 11.2019
Big Data Certification
01-2019
Machine Learning Certification
10-2018
Database Management System
07-2018
ZOHO Admin
Namaha Healthcare
03.2017 - 12.2018
B.E.- IT - Information Technology
K J. Somaiya College of Engineering
04.2001 -
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