Summary

Overview

Work History

Education

Skills

Certification

Timeline

Ankeet Dalvi

CRM Developer

Mumbai

Summary

Experienced and results-driven Zoho Developer with 6+ years of expertise in designing, customizing, and implementing robust solutions using Zoho's suite of applications. Skilled in leveraging Zoho CRM, Zoho Desk, Zoho Books, and other tools to streamline business processes and enhance operational efficiency. Proven ability to develop and integrate complex functionalities, ensuring seamless workflows and optimal user experience. Strong background in programming languages such as JavaScript and Python, with proficiency in customization. Adept at collaborating with cross-functional teams to deliver high-quality solutions that meet client requirements and drive business growth. Excellent problem-solving skills, communication abilities, and a commitment to continuous learning and professional development in the realm of Zoho technologies.

Overview

years of professional experience

Certifications

Work History

Senior CRM Developer

Transasia Bio-Medicals Limited - Corporate Office

10.2023 - Current

Regularly reviewed user feedback to identify opportunities for further optimization of the CRM platform based on evolving business requirements.
Identify and correct bottlenecks and fix bugs.
Collaborate with cross-functional teams to define, design, and ship new features.
Work with product managers to prioritize features for ongoing sprints and manage a list of technical requirements based on industry trends, new technologies, known defects, and issues.
Help maintain code quality, organization, and automation.
Ensure the performance, quality, and responsiveness of applications.
Lead a team of developers in designing and implementing software solutions.
Organizing and analyzing marketing and customer data through process flows, workflows.
Working closely with the management to provide the desired output through Dashboard and reports.
Integration of ZOHO with EBS(Database).
WhatsApp Integration with ZOHO Marketing, CRM and SalesIQ.

Assistant Manager - CRM

IndiaBonds Pvt Ltd

01.2023 - 10.2023

Supervised day-to-day operations to meet performance, quality and service expectations.
Develop high-quality code following industry best practices and Zoho's coding standards.
Conduct code reviews and provide constructive feedback to ensure code quality and performance.
Design and develops customized solutions within ZOHO platform.
Participate in Agile/Scrum meetings and contribute to sprint planning and estimation.

ZOHO Developer

The Machan Resorts LLP

11.2019 - 01.2023

Created custom APIs for seamless integration with third-party services, expanding application functionality and compatibility.
Worked closely with clients to gather requirements and translate them into technical specifications for implementation.
Continuously updated skills through training courses, workshops, and self-study—staying current on industry trends and emerging technologies.
Debugged complex software issues, leading to a more stable product release.
Conduct code reviews and provide constructive feedback to ensure code quality and performance.
Troubleshoot and debug complex issues in existing software applications.
Stay updated with the latest technologies and propose technical improvements and optimizations.
Develop high-quality code following industry best practices and Zoho's coding standards.
Document development processes, code changes, and release notes.
Involved in designing, coding, testing, and deploying software solutions across various projects.

Junior ZOHO Developer

Acute Informatics Pvt Ltd

01.2019 - 11.2019

Assist in designing, coding, testing, and deploying software applications.
Collaborate with team members to understand project requirements and deliver scalable and efficient solutions.
Write clean and maintainable code following coding standards and best practices.
Test and debug applications to ensure functionality and reliability.
Participate in code reviews and provide feedback to peers.
Learn new technologies and stay updated with industry trends.
Document development processes, code changes, and release notes.

ZOHO Admin

Namaha Healthcare

03.2017 - 12.2018

Configure and customize Zoho applications (such as CRM, Desk, Books, etc.) based on business requirements.
Create and manage user accounts and profiles within Zoho applications.
Develop and maintain workflows, reports, and dashboards in Zoho applications to support business operations.
Provide training and support to end-users on Zoho applications and functionalities.
Monitor application usage, data integrity, and security within Zoho applications.
Collaborate with cross-functional teams to implement integrations between Zoho applications and other systems.
Stay updated with new features and functionalities in Zoho applications and recommend improvements.
Troubleshoot issues, perform root cause analysis, and implement solutions or escalate to appropriate teams/vendors.

Education

B.E.- IT - Information Technology

K J. Somaiya College of Engineering

Mumbai, India

04.2001 -

Skills

Zoho Suite Expertise: Strong proficiency in various Zoho applications such as Zoho CRM, Zoho Desk, Zoho Books, Zoho Creator, etc

Programming Languages: Depending on the role and specific projects, proficiency in programming languages such as JavaScript, Deluge Script (Zoho's scripting language), Python, Java, or others

Customization and Configuration: Ability to customize and configure Zoho applications based on business requirements, including workflows, modules, fields, and automation

Integration Skills: Experience in integrating Zoho applications with other third-party systems using APIs, webhooks, or middleware platforms

Problem-Solving: Strong analytical and problem-solving skills to understand and address complex business challenges

Communication: Clear and effective communication skills to interact with stakeholders, gather requirements, and explain technical solutions

Team Collaboration: Ability to work collaboratively in a team environment, including cross-functional teams and with clients

Time Management: Effective time management and organizational skills to handle multiple projects and deadlines

Adaptability: Willingness to learn new technologies and adapt to changes in project requirements or technology stacks

Business Processes: Understanding of business processes across various industries to effectively customize and configure Zoho applications

CRM and Sales Processes: Knowledge of customer relationship management (CRM) principles and sales processes, particularly relevant for roles involving Zoho CRM

Project Management: Understanding Agile methodologies and project management principles, especially for roles involving software development lifecycle (SDLC)