Ankit Mishra
Customer Relationship Associate
Mumbai
Summary
At Epicenter Technologies, I excelled as a Customer Relationship Associate, leveraging analytical thinking and effective communication to enhance team productivity by implementing coaching strategies and fostering a positive work environment. My adeptness in decision-making and problem-solving abilities led to improved customer satisfaction and consistent meeting of sales targets.
Overview
1
1
year of professional experience
Work History
Customer Relationship Associate
Epicenter Technologies
09.2023 - Current
- Analyzed credit scores to determine borrowers' creditworthiness.
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
- Made decisions and recommendations about extending lines of credit.
- Mentored junior analysts, sharing best practices and fostering their professional development in credit analysis techniques.
- Reviewed and approved or denied credit applications to keep organization profitable by making informed lending decisions.
- Improved team performance by implementing effective coaching strategies and setting clear goals.
- Enhanced overall team productivity by creating a positive work environment and promoting open communication among team members.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly.
- Strengthened customer relationships by addressing concerns promptly and providing effective solutions.
- Implemented effective sales techniques to increase revenue and meet sales targets consistently.
Education
No Degree - Science Education
Thakur College of Science & Commerce
Mumbai, India 04.2001 -
Skills
Goal-oriented mindset
Complaint Handling
Problem-solving abilities
Decision-Making
Time management abilities
Adaptability and Flexibility
Effective Communication
Active Listening
Analytical Thinking
Inbound Call Management
Timeline
Customer Relationship Associate
Epicenter Technologies
09.2023 - Current
No Degree - Science Education
Thakur College of Science & Commerce
04.2001 -
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