Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Ankita

Ankita

Mumbai

Summary

Results-driven Business Analyst and CRM Consultant with 4 years of experience in client-facing roles, including onsite engagements with both public and private sector banks. I specialized in requirements gathering, process optimization, and improving user experiences. Proven ability to collaborate with cross-functional teams, define efficient workflows, deliver product demonstrations, and conduct user training. Adept at translating client needs into impactful solutions that drive business success.

Overview

4
4
years of professional experience

Work History

Business Analyst Consultant

Acidaes Solution Pvt.Ltd| BUSINESSNEXT
04.2023 - Current
  • Collaborated with clients to gather and analyze business requirements, converting them into functional outputs.
  • Designed workflows and authored BRDs, user guides, and API documentation.
  • Conducted CRM product demos and user training sessions.
  • Provided functional testing, UAT support, and post-implementation troubleshooting.
  • Collaborated with cross-functional teams to implement efficient business solutions.

Associate Consultant

Acidaes Solution Pvt.Ltd|BUSINESSNEXT
04.2022 - 03.2023
  • Analyzed customer requirements and provided CRM-based solutions.
  • Configured and Customized CRM system to meet client specifications.
  • Built workflow models using Bizagi to optimize internal processes.
  • Acted as liaison between technical teams and clients.

Graduate Engineer Trainee

Acidaes Solution Pvt.Ltd|BUSINESSNEXT
04.2021 - 03.2022
  • Gained experience in CRM modules, documentation, and system customization.
  • Supported testing, project planning, and mockup development.
  • Assisted in functional and integration testing activities.

Education

Bachelor in Engineering - Electronics And Telecommunication

Pillai College of Engineering
Mumbai, India
07-2021

Skills

  • Requirement Gathering & Analysis
  • Business Process Mapping (Bizagi)
  • CRM Configuration & Integration (BusinessNext CRM)
  • BRD, FRD & User Documentation
  • Functional Testing & UAT
  • Stakeholder Management
  • MS Excel Basic SQL Postman Wireframing
  • Client Demos & End-User Training
  • Product Support & Troubleshooting

Languages

English

Timeline

Business Analyst Consultant

Acidaes Solution Pvt.Ltd| BUSINESSNEXT
04.2023 - Current

Associate Consultant

Acidaes Solution Pvt.Ltd|BUSINESSNEXT
04.2022 - 03.2023

Graduate Engineer Trainee

Acidaes Solution Pvt.Ltd|BUSINESSNEXT
04.2021 - 03.2022

Bachelor in Engineering - Electronics And Telecommunication

Pillai College of Engineering
Ankita