Ankita Nayak
Mumbai
Summary
Adept in technical support, I excelled at Concentrix by resolving complex customer issues, enhancing client relationships, and training new staff. My blend of technical aptitude and telephone etiquette consistently surpassed performance metrics, notably in customer satisfaction. Proficient in CRM, my skills in performance analysis and sales reporting propelled team success.
Overview
1
1
year of professional experience
Work History
Sr. Representative Technical Support
Concentrix
07.2023 - Current
- Provide technical support and resolve complex customer issue.
- Interacted with customers regularly to maintain and enhance relationships.
- Trained newly hired employees on company policies and procedures regarding diverse situations.
- utilize problem- solving skills to troubleshoot and resolve technical issues efficiently.
- consistently meet or exceed performance metrics, including customer satisfaction and first call resolution.
Education
Bachelor of Management Studies - Marketing
Mumbai University
Mumbai, India05.2023
Skills
- Technical aptitude
- Performance Analysis
- Telephone Etiquette
- CRM proficiency
- Sales Reporting
Timeline
Sr. Representative Technical Support
Concentrix
07.2023 - Current
Bachelor of Management Studies - Marketing
Mumbai University
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