Summary
Overview
Work History
Education
Skills
Acknowledgement
Timeline
Generic

Ankita Patel

Mumbai

Summary

Results-driven professional with a strong background at Willis Towers Watson, focusing on policy management and maintaining database integrity. Known for implementing automation solutions that enhance operational efficiency. Proficient in data analysis and team collaboration, achieving measurable outcomes under tight deadlines.

Overview

11
11
years of professional experience

Work History

Senior Advisor – FINEX Policies Team

Willis Towers Watson
Mumbai
06.2022 - Current
  • Manage policy documentation for D&O, EPL, Package, and Crime policies.
  • Create and update database records for renewed policies.
  • Liaise with brokers, underwriters, and carriers to resolve discrepancies and ensure accuracy.
  • Conduct monthly calls with brokers to follow up on pending items and clarify issues.
  • Generate and share monthly pending case reports with client managers and brokers.

Associate – Records Servicing Support

Ocwen Financial Solutions Pvt. Ltd.
Mumbai
07.2016 - 06.2022
  • Led the 'Paid in Full' and 'Reverse Servicing' projects including process setup, documentation, and training.
  • Automated manual tasks for ordering collateral files, improving process efficiency.
  • Collaborated with investors, attorneys, and custodians to track and retrieve missing documentation.
  • Delivered training sessions and created SOPs for team members.
  • Recognized with multiple awards for project excellence and team contributions.

Senior Customer Service Executive – TransUnion

Intelenet Global Services Pvt. Ltd.
Mumbai
09.2014 - 02.2016
  • Resolved customer disputes related to credit reports and account information.
  • Updated report freezes, alerts, and customer profile data.
  • Promoted within one year and consistently recognized for service excellence.

Education

Bachelor of Management Studies (B.M.S.) - Accounting and Finance

SNDT Women’s University
MH, India
06-2014

Skills

  • Microsoft Office Suite
  • Data analysis and visualization
  • Process automation
  • Effective communication
  • Team collaboration
  • Adaptability and quick learning
  • Attention to detail

Acknowledgement

I hereby declare that the information provided is true and accurate to the best of my knowledge.

Timeline

Senior Advisor – FINEX Policies Team

Willis Towers Watson
06.2022 - Current

Associate – Records Servicing Support

Ocwen Financial Solutions Pvt. Ltd.
07.2016 - 06.2022

Senior Customer Service Executive – TransUnion

Intelenet Global Services Pvt. Ltd.
09.2014 - 02.2016

Bachelor of Management Studies (B.M.S.) - Accounting and Finance

SNDT Women’s University

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