Ankita Shah
Associate Analyst - HR Shared Services
Pune
Summary
Results-driven HR professional with 8+ years of experience in HR Shared Services, SAP HR, and SuccessFactors. Proven track record in leading HRIS implementations, managing global stakeholders (APAC & Europe), and driving process improvements. Recognized for strong ownership, cross-functional collaboration, and delivering scalable HR digital solutions.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work History
Analyst – HR Shared Services (Promoted)
West Pharmaceutical Services Inc
Remote
04.2025 - Current
- Lead HR Shared Services operations across APAC (India, Singapore, Taiwan, South Korea), ensuring consistent service delivery.
- Act as the key SPOC for HR partners; drive stakeholder connections to resolve issues, and identify process improvements. Conduct monthly stakeholder connect sessions with Global HRBPs.
- Played a critical role in SuccessFactors Onboarding 2.0 implementation, supporting go-live and regional readiness for 7 Locations globally.
- Led UAT testing for India, Germany, Denmark, Taiwan, South Korea, and the USA; ensured high system accuracy and a smooth rollout.
- Conducted interface and notification testing, reducing post-go-live issues, and improving system reliability.
- Created user guides for HR, managers, and candidates, increasing adoption and reducing support dependency.
- Managed project tracking via Azure DevOps and JIRA, ensuring timely issue resolution and transparency.
- Recognized as a go-to expert for APAC HR data and payroll support.
- Supported team members post-promotion, demonstrating leadership and ownership.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
Associate Analyst - HR Shared Services
West Pharmaceutical Services Inc
Bangalore
08.2019 - 03.2025
- Contributed to global HR transformation initiatives, including the implementation of the OneHR master data system, and conducted UATs.
- Managed 150-250+ monthly HR transactions in SAP HR, including onboarding, data changes, payroll, and benefits administration with high accuracy.
- Delivered global HR support maintaining 100% SLA adherence and service quality.
- Ensured data integrity in SAP OneHR through audits and system validation.
- Collaborated with HRBPs on process improvements and system enhancements.
Jr. Manager - HR & Operations
Edfora Infotech Private Limited
05.2017 - 03.2019
- Led end-to-end recruitment for 30-40 roles annually across technical and non-technical domains, including leadership hiring up to the CTO level.
- Specialized in hiring for technologies: Node.js, React, Angular, PHP, and Mobile (iOS/Android).
- Managed onboarding for 50 to 60 employees, ensuring a smooth transition and documentation compliance.
- Resolved employee grievances, and improved candidate experience.
HR Intern
Laksh Human Resources
06.2016 - 11.2016
- Establishes recruiting requirements by studying organizational plans and objectives, and meeting with managers to discuss needs.
- Determines applicant requirements by studying job descriptions and job qualifications.
- Attracts applicants by placing job advertisements on more than five platforms, increasing the candidate pipeline and application flow.
- Screened over 100 resumes and coordinated more than 20 interviews in 3 months.
Education
MBA - Human Resources
Banasthali Vidyapeeth
Jaipur, India 06.2015 - 04.2017
BBA - Human Resources Management
Jiwaji University
Gwalior, India 07.2012 - 05.2015
Skills
HRIS & Tools: SAP HR, SuccessFactors (Onboarding 20), Azure DevOps, JIRA
HR Expertise: HR Shared Services, Global HR Operations, Payroll Support, HR Data Management
Capabilities: Stakeholder Management, UAT & Implementation, Process Improvement, Project Coordination
Tools: Advanced Excel, PowerPoint
Timeline
Analyst – HR Shared Services (Promoted)
West Pharmaceutical Services Inc
04.2025 - Current
Associate Analyst - HR Shared Services
West Pharmaceutical Services Inc
08.2019 - 03.2025
Jr. Manager - HR & Operations
Edfora Infotech Private Limited
05.2017 - 03.2019
HR Intern
Laksh Human Resources
06.2016 - 11.2016
MBA - Human Resources
Banasthali Vidyapeeth
06.2015 - 04.2017
BBA - Human Resources Management
Jiwaji University
07.2012 - 05.2015
Additional Strengths
- Strong stakeholder relationships across global HR and payroll teams
- Proven ability to manage cross-regional responsibilities across time zones
- High ownership, collaboration, and problem-solving mindset Aspiring to drive HR Digital Transformation initiatives at scale
Achievements
- 🏆“By Your Side – One West Team” Award – West Pharmaceutical Services.
- Key contributor to Global OneHR & SuccessFactors Onboarding 2.0 implementation.
- Recognized for strong stakeholder collaboration and cross-functional problem-solving.