Ankush Mishra
Data Analyst / Business Analyst
Mumbai
Summary
Results-driven Data Management professional with experience at Teleperformance, leveraging SQL, Excel to drive data-driven decisionmaking. Played a key role in achieving 52% capital growth through advanced data analysis, cleansing, and process optimization. Skilled in project management, data storytelling, and delivering actionable insights to enhance operational efficiency. Adept at communicating complex data findings to stakeholders for strategic business impact.
Overview
4
4
years of professional experience
2035
2035
years of post-secondary education
Work History
Data Operations
Teleperformance (Client : Transunion Cibil)
05.2023 - 05.2025
- Conducted advanced data analysis and cleansing using Linux, SQL queries and Excel to ensure high data quality and accuracy.
- Performed exploratory data analysis (EDA) using SQL queries and calculated key performance indicators (KPIs).
- Orchestrated collaboration between sales and data acquisition teams, driving a 52% growth in capital, from $36K to $84K.
- Analyzed and processed 4.5 million records using Hive and Excel, supporting critical ETL processes and insightful analytics.
- Delivered Portfolio Health Reports (PHR) with comprehensive risk analysis, enhancing member engagement and trust.
- Identified and resolved data issues, ensuring the timely delivery of client requirements and maintaining operational efficiency.
- Contributed to weekly and monthly reports on product development and design.
- Provided actionable business insights by analyzing data and making recommendations to improve customer strategies and portfolio profitability.
Data analyst
Fuel Intelligence
01.2022 - 12.2022
- Analyzed survey and video data to derive insights on brand performance for clients like PepsiCo, Nestlé, and Reckitt Benckiser.
- Utilized SQL for data extraction and trend analysis to support business decisions.
- Managed internal escalations and calibration exercises, ensuring timely resolution of issues.
- Provided data-driven insights to cross-functional teams, aiding strategic decision-making.
- Collaborated with major clients to support brand strategy and business growth.
- Proficient in SQL, Excel, Annotator, and Analyzer tools for research and analysis.
Jr Business Analyst
TSS Consultancy
08.2021 - 01.2022
- Prepared daily reports on newly generated C-KYC IDs using SQL.
- Managed C-KYC product requirements for external clients.
- Provided product onboarding support, including rules/alert configurations.
- Ensured optimal client utilization of the tool.
- Coordinated with clients to resolve production issues, liaising with development teams as needed.
- Collaborated with development teams, providing documentation for new requirements and ongoing issues.
Education
Bachelor of Science - Information Technology
Ghanshyamdas Saraf College Of Arts & Commerce
06.2017 - 10.2020
HSC -
Durgadevi Saraf Junior College
04.2001 - 06.2017
SSC -
Infant Jesus School
Skills
- SQL
- Advanced Excel
- Project Management Skills
- Communication Skills
- Linux
Timeline
Data Operations
Teleperformance (Client : Transunion Cibil)
05.2023 - 05.2025
Data analyst
Fuel Intelligence
01.2022 - 12.2022
Jr Business Analyst
TSS Consultancy
08.2021 - 01.2022
Bachelor of Science - Information Technology
Ghanshyamdas Saraf College Of Arts & Commerce
06.2017 - 10.2020
HSC -
Durgadevi Saraf Junior College
04.2001 - 06.2017
SSC -
Infant Jesus School
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