Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

ANMOL ARORA

Summary

Senior Technical Support Analyst with over 4 years of experience in Windows system administration and SQL troubleshooting in healthcare. Demonstrated ability to maintain enterprise Windows and Active Directory environments, manage patches, and configure group policies. Expertise in resolving complex application issues and supporting analytics for U.S. pharmaceutical clients, ensuring compliance with service level agreements and high customer satisfaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Senior Technical Support Analyst

Integrachain
06.2023 - Current
  • Coordinated with data science and engineering teams to troubleshoot data mismatches impacting the U.S. Pharma reporting.
  • Windows System Support and Administration.
  • Administered Active Directory (user/group lifecycle, OU structure, delegation), DNS, DHCP, and file-share permissions.
  • SQL and Data Integration.
  • Developed, optimised, and maintained 50+ stored procedures and complex T-SQL scripts in SQL Server Management Studio for billing reconciliation, and gross-to-net calculations.
  • Automated daily ETL jobs using SQL Agent, ensuring 99.9% data load accuracy for healthcare analytics dashboards.
  • Healthcare domain expertise.
  • Supported core applications for revenue-cycle management and gross-to-net analytics.
  • Collaboration and process improvement.
  • Healthcare Analytics and Gross-to-Net Services for the U.S. Pharma clients.

Technical Support Specialist

CDK Global Pvt Ltd
10.2021 - 04.2023
  • Delivered ETL tool expertise (INFO IQ, ICAP, EDP) to optimize data workflows.
  • Supported agile data management processes for clients.
  • Managed ticketing systems (Salesforce, Jira, Mantis).
  • Established data connections and troubleshooted with SQL.
  • Managed tickets via Salesforce Service Cloud and Jira; maintained SLA adherence above 98% through proactive monitoring and root-cause analysis.
  • Assisted in the rollout of a new Windows‑based analytics module to 50+ dealerships, coordinating cross‑team QA cycles, and implementation checklists.
  • Provided Windows desktop/server support (installation, configuration, patching) for dealer‑management systems in a mixed Windows/IOS environment.

Senior Process Executive

Cognizant Pvt Ltd
06.2021 - 10.2021
  • Implemented Salesforce Cloud solutions, customizing layouts.
  • Managed user profiles, permissions, and security settings.
  • Developed validation rules and field relationships.
  • Implemented and supported Salesforce Cloud solutions, customizing page layouts, validation rules, and workflow automation to streamline business processes.
  • Administered user access, roles, profiles, and security settings for over 200 users, ensuring compliance with IT security policies and SOX requirements.

Tech Support Engineer

Mphasis Pvt Ltd
10.2019 - 04.2021
  • Delivered first‑ and second‑level support for Windows workstations and Windows Server 2016 environments across global clients.
  • Troubleshot Active Directory authentication issues, VPN connectivity (Cisco AnyConnect), and Exchange Online mail flow problems.
  • Utilized SQL Server Management Studio to audit and repair database‑driven applications; executed backup/restore procedures for critical data recovery.
  • Collaborated in ITIL‑aligned incident, problem, and change management processes; documented over 100 knowledge‑base articles for recurring issues.

Education

Bachelor of Computer Applications -

Brihan Maharashtra College of Commerce
MH
04.2019

Skills

  • Data analysis
  • Analysis skills
  • Active Directory
  • Microsoft Excel
  • ITIL practices
  • Agile methodology
  • Ticketing systems (JIRA, ServiceNow, Zendesk)
  • CRM Tools (Salesforce)
  • Collaboration Tools: Confluence
  • System Integration
  • SLA Adherence
  • Change Management
  • Root Cause Analysis
  • Application Configuration
  • Communication Skills
  • Customer Relationship Management
  • SQL Server Management Studio

Certification

  • Salesforce Certified Administrator
  • Salesforce Certified Advanced

Affiliations

  • Basketball
  • Traveling
  • Photography
  • Listening Songs

Timeline

Senior Technical Support Analyst

Integrachain
06.2023 - Current

Technical Support Specialist

CDK Global Pvt Ltd
10.2021 - 04.2023

Senior Process Executive

Cognizant Pvt Ltd
06.2021 - 10.2021

Tech Support Engineer

Mphasis Pvt Ltd
10.2019 - 04.2021

Bachelor of Computer Applications -

Brihan Maharashtra College of Commerce

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ANMOL ARORA