ANMOL K
Mumbai
Summary
As a dedicated educator with over 10 years of experience, I specialize in student-centered and activity-based learning with a focus on CBSE and NCFE curricula. I have a proven track record of creating engaging, interactive lessons and fostering positive learning environments. My six-year experience in primary and secondary education, along with my certification in Business Administration, positions me well for a management or executive role where I can leverage my teaching skills, organizational expertise, and administrative acumen to support the growth and success of an esteemed institution.
with proven track record in delivering exceptional customer service in healthcare industry. Demonstrated ability to effectively manage patient inquiries and resolve issues promptly, contributing to high patient satisfaction. Displayed strong communication and problem-solving skills, ensuring seamless patient experiences and operational efficiency.
Overview
19
19
years of professional experience
11
11
Certifications
2
2
Languages
Work History
Healthcare Customer Service Representative
Metropolis Healthcare
09.2025 - Current
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
Science & Mathematics Teacher (Grade 5-8)
Jhulelal Trust School
06.2024 - 10.2024
- Collaborated with colleagues to develop and refine curriculum initiatives.
- Created and implemented lesson plans integrating technology to enhance the learning experience.
- Provided personalized feedback to students, identifying strengths and areas for improvement.
Primary School Teacher (Grade 1)
BBRT International School
07.2023 - 03.2024
- Delivered the Grade 1 CBSE curriculum through interactive and holistic teaching strategies.
- Promoted student engagement by implementing activity-based learning techniques.
- Fostered a positive and inclusive classroom environment.
Private Tutor (Grades 1-8)
Self-Private Tutoring
07.2021 - 03.2023
- Provided personalized tutoring for students across various subjects, improving their academic performance.
- Delivered virtual sessions for Grades 1-8, enhancing learning outcomes through tailored lessons.
Primary School Teacher (Class 1)
Woodlem Park School
03.2021 - 06.2021
- Implemented the CBSE curriculum through innovative hybrid learning techniques.
- Conducted interactive science experiments, increasing student participation.
- Facilitated virtual learning via Zoom, ensuring seamless instruction.
Primary School Teacher (Grades 1-2)
Ambassador School
10.2019 - 03.2020
- Implemented innovative teaching methods aligned with the CBSE curriculum.
- Led parent-teacher conferences to foster communication and collaboration.
- Contributed to curriculum development and alignment with educational standards.
Primary School Teacher (Grades 3-5)
GEMS Winchester School
08.2014 - 01.2017
- Designed and developed engaging lesson plans aligned with the NCFE curriculum.
- Supported students with special educational needs (SEND) to ensure inclusive learning.
- Orchestrated school events, including science exhibitions, to promote student creativity.
Process Associate
Tata Consultancy Services
01.2007 - 01.2009
- Streamlined operations for DHL airway billing, enhancing process efficiency.
- Supported HRMS workflows and produced MIS reports for informed decision-making.
- Back-end Office Executive Reliance Info Streams, Mumbai, India January 2006 – January 2007
- Provided backend support for telecom services, optimizing workflow efficiency.
Education
Bachelor of Education - Science & Math
National School Junior College
Thane, India03.2014
Postgraduate - Medical Laboratory Technology - Microbiology
Chandibai Himatlal Mansukhani College
Thane08.2011
Bachelor of Science (B.Sc.) - Microbiology
Chandibai Himatlal Mansukhani College
Thane03.2006
Skills
- Teaching & Curriculum Development: Designing engaging lesson plans and ensuring effective curriculum delivery
- Hybrid and Activity-Based Learning: Expertise in blending traditional and modern teaching methods
- Student Evaluation & Motivation: Proven ability to assess and motivate students to achieve academic success
- Classroom Management: Creating inclusive, positive, and disciplined classroom environments
- Digital Education: Proficient in using digital tools for e-learning and online course creation
Data entry proficiency
Medical terminology
Healthcare industry
Certification
Jolly Phonics Teacher Training, Mind Boosters LLC, SAFAL Teacher Institute
Timeline
Healthcare Customer Service Representative
Metropolis Healthcare
09.2025 - Current
Science & Mathematics Teacher (Grade 5-8)
Jhulelal Trust School
06.2024 - 10.2024
Primary School Teacher (Grade 1)
BBRT International School
07.2023 - 03.2024
Private Tutor (Grades 1-8)
Self-Private Tutoring
07.2021 - 03.2023
Primary School Teacher (Class 1)
Woodlem Park School
03.2021 - 06.2021
Primary School Teacher (Grades 1-2)
Ambassador School
10.2019 - 03.2020
Primary School Teacher (Grades 3-5)
GEMS Winchester School
08.2014 - 01.2017
Process Associate
Tata Consultancy Services
01.2007 - 01.2009
Postgraduate - Medical Laboratory Technology - Microbiology
Chandibai Himatlal Mansukhani College
Bachelor of Science (B.Sc.) - Microbiology
Chandibai Himatlal Mansukhani College
Bachelor of Education - Science & Math
National School Junior College
EXTRA CURRICULAR ACTIVITIES
Led school assembly programs and actively participated in the Annual Sports Meet. Coordinated science laboratory experiments and science exhibitions. Organized and led Parent-Teacher Meetings (PTMs) and Parent Orientation Programs. Presented at various educational forums.
AWARDS & CERTIFICATION
Professional Participation Certificate: Sharjah Ambassador School – Recognized for excellence in question paper design, ICT integration, and calligraphy., Event Recognition Award: Gems Winchester School – Awarded for the successful organization and execution of a school-wide Bake Sale fundraiser., Professional Participation Certificate: Gems Winchester School – Recognized for learning objectives and success criteria in teaching., Software Quality Analyst Certificate: SQTL Institute – A
PERSONAL DETAILS
- Nationality: Indian
- Marital Status: Married