Anthony Fernandes
Client Success Manager
Mumbai
Summary
Client-focused and results-driven Key Account Manager & Recruitment Specialist with 8+ years of experience across IT & Non-IT recruitment, account management, executive search, and client servicing. Adept in end-to-end talent acquisition, strategic sourcing, and stakeholder engagement across industries including Consulting (Big 4), IT, Pharma, Retail, BFSI, and Life Sciences. Proven track record of increasing revenue, managing teams, and maintaining long-term client relationships.
Overview
15
15
years of professional experience
2011
2011
years of post-secondary education
2
2
Languages
Work History
Client Account Manager / Recruitment Lead
Talentstack Pvt. Ltd
08.2023 - Current
- Acted as the primary point of contact for key clients, ensuring consistent engagement, and satisfaction.
- Managed post-placement follow-up and performance tracking to ensure long-term client success.
- Analyzed client needs and hiring trends to develop customized talent strategies.
- Facilitated regular check-ins, business reviews, and performance evaluations with clients.
- Resolved client issues efficiently, ensuring timely solutions, and continuous service improvements.
- Contributed to client retention and repeat business through proactive service and relationship-building.
- Serve as the primary point of contact for key clients, managing communication, performance tracking, and escalations.
- Tailor recruitment strategies based on client hiring trends and talent needs.
Key Account Leader
Contacx Resource Management Pvt. Ltd.
12.2020 - 07.2023
- Led recruitment for major clients including KPMG, EY, PwC, Genpact, and Protiviti.
- Delivered ₹50+ Lakhs in billing by closing niche roles across IT & Non-IT verticals.
- Mentored 2–3 recruiters to meet KPIs and maintain team performance.
- Managed recruitment lifecycle from sourcing to salary negotiation and onboarding.
- Tools & Techniques: Boolean search, ATS, job portals (Naukri, LinkedIn, Shine, IIMJobs).
Senior Researcher — Recruitment
WhiteCrow Research Pvt. Ltd.
04.2018 - 01.2020
- Managed recruitment research and execution for executive search firms in the Americas.
- Specialized in senior-level roles across Retail, BFSI, IT, Life Sciences, and Manufacturing.
- Conducted industry mapping, talent market analysis, background verification, and reporting.
- Delivered top-quality candidate pipelines through headhunting and targeted sourcing.
Senior Customer Relationship Associate
Tech Mahindra Business Services
03.2013 - 12.2017
- Handled UK-based technical support and customer queries for Hutchison.
- Provided resolutions and up-selling services in a high-volume call center environment.
- Assisting customers with inquiries, complaints, and support requests.
- Providing product or service information to help customers make informed decisions.
- Resolving issues efficiently and professionally to ensure customer satisfaction.
Technical Support Representative
Sutherland Global Services
01.2011 - 01.2013
- Supported AT&T broadband and TV services for US-based customers.
Education
B.Com -
Mumbai University
Mumbai, IndiaHSC - undefined
Chetna College
SSC - undefined
St. Aloysius High School
Skills
- Client relationship management
- Full-cycle recruitment (IT & non-IT)
- Client engagement strategies
- Effective recruitment strategies
- Effective stakeholder communication
Timeline
Client Account Manager / Recruitment Lead
Talentstack Pvt. Ltd
08.2023 - Current
Key Account Leader
Contacx Resource Management Pvt. Ltd.
12.2020 - 07.2023
Senior Researcher — Recruitment
WhiteCrow Research Pvt. Ltd.
04.2018 - 01.2020
Senior Customer Relationship Associate
Tech Mahindra Business Services
03.2013 - 12.2017
Technical Support Representative
Sutherland Global Services
01.2011 - 01.2013
HSC - undefined
Chetna College
SSC - undefined
St. Aloysius High School
B.Com -
Mumbai University
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