ANTHONY KHATANE
Customer Service Representative
MUMBAI
Summary
Customer Service professional with proven experience at Sutherland (Amazon process), skilled in resolving complex queries, delivering positive customer experiences, and maintaining service quality standards. Adept at handling high-volume interactions across phone, chat, and email with empathy, accuracy, and professionalism. Strong communicator fluent in English, Hindi, and Marathi. Seeking to apply customer-centric expertise to enhance guest satisfaction and service excellence within the hospitality and tourism industry.
Seasoned Customer Associate with years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
3
3
Languages
Work History
Customer Service Associate (2016)
Sutherland Global Services
- Company Overview: (Amazon Process)
- Delivered end-to-end support for Amazon customers through calls, chat, and email.
- Resolved order, payment, and delivery issues with speed and accuracy, achieving high satisfaction scores.
- Maintained compliance with SOPs and quality benchmarks, contributing to team service-level agreements.
- Improved first-contact resolution by applying active listening, empathy, and problem-solving.
- Collaborated with team members to streamline workflows and share best practices for efficiency.
Education
Higher Secondary Certificate (HSC) -
Guru Nanak Junior College
01.2014
Secondary School Certificate (SSC) - undefined
Guru Nanak English High School
01.2012
Skills
- Customer Service & Support: Query resolution, SLA adherence, escalation handling, satisfaction improvement
- Communication & Interpersonal: Active listening, empathy, conflict resolution, teamwork, professional etiquette
- Tools & Platforms: Microsoft Office Suite, CRM software (basic), email & chat support systems
- Problem-Solving & Operations: Order management, process optimization, SOP compliance
Interests
Travel & Tourism, Customer Experience, Technology, Continuous Learning
Timeline
Customer Service Associate (2016)
Sutherland Global Services
Secondary School Certificate (SSC) - undefined
Guru Nanak English High School
Higher Secondary Certificate (HSC) -
Guru Nanak Junior College
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