Anto Allwyn Wilson
Mumbai
Summary
Motivated professional with customer support associate experience, demonstrating strong problem-solving skills, adaptability, and a commitment to professional growth. Adapt at handling responsibilities independently while contributing effectively to team goals.
Overview
2
2
years of professional experience
4
4
Certifications
4
4
Languages
Work History
Customer Support Associate
CeX
10.2024 - Current
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Maintained comprehensive knowledge of product offerings to ensure accurate information was provided to customers during troubleshooting efforts.
- Developed strong relationships with clients through consistent follow-ups on outstanding issues, ensuring timely resolutions and ongoing communication updates.
Customer Support Executive
HDFC Bank
01.2024 - 03.2024
- Resolved customer complaints with empathy.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
MBA - International Finance
Jain University
Bengaluru, India 04.2001 -
Bachelor of Management Studies - Commerce
Dr. Babasaheb Ambedkar College Of Commerce And Management
Vasai, India 04.2001 -
Junior College - Commerce
Vidya Vikasini Junior College
Vasai, India 04.2001 -
SSC -
Holy Family Convent High School
Vasai, India 04.2001 -
Skills
Problem-solving abilities
Active listening
Email Management
Leadership Skills
Decision Maker
Certification
Certificate in PC Operation (CPO) A+ Grade at Computect Computer Academy
Timeline
Customer Support Associate
CeX
10.2024 - Current
Participated in National Stock Exchange (NSE) Programe Conducted By Jain University
03-2024
Customer Support Executive
HDFC Bank
01.2024 - 03.2024
Certificate in PC Operation (CPO) A+ Grade at Computect Computer Academy
12-2022
Diploma in Finacial Accounting.
12-2022
Completed Foundation Course in Mechanical CADD.
03-2018
MBA - International Finance
Jain University
04.2001 -
Bachelor of Management Studies - Commerce
Dr. Babasaheb Ambedkar College Of Commerce And Management
04.2001 -
Junior College - Commerce
Vidya Vikasini Junior College
04.2001 -
SSC -
Holy Family Convent High School
04.2001 -