Anu Sasikumar
Sales and Relationship Management
Mumbai
Summary
Dynamic leader with a proven track record at Reliance Nippon Insurance Company Ltd., excelling in customer sales and relations management. Spearheaded initiatives that significantly enhanced client satisfaction and retention, leveraging exceptional interpersonal skills and strategic development acumen. Demonstrated expertise in team leadership and business growth, consistently achieving and surpassing goals.
Overview
20
20
years of professional experience
3
3
Languages
Work History
Executive Life Planning Officer
Reliance Nippon Insurance Company Ltd.
12.2017 - 11.2024
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Provide expert advice on life insurance products that align with the client's goals
- Identify new business opportunities by networking with executive clients and industry professionals
- Develop marketing strategies targeting high-net-worth individuals and executives.
- Serve as the primary point of contact for executive clients, ensuring a seamless and exceptional service experience.
- Conduct periodic reviews of clients’ policies and financial plans to ensure they remain relevant to changing circumstances or life stages.
- Customize and structure insurance policies to maximize benefits such as tax advantages, estate planning efficiency, or business continuity planning.
- Stay up-to-date with regulatory requirements, tax laws, and industry best practices related to insurance and financial planning.
- Ensure all advisory activities are compliant with legal and ethical standards.
Relationship Manager
Shree Balaji Spiritual Foundation
03.2016 - 11.2017
- Build and nurture relationships with devotees to understand their spiritual needs and preferences.
- Facilitate personalized interactions to make devotees feel valued and connected to the temple.
- Address concerns or feedback from devotees and work to improve their experience.
- Develop and maintain relationships with donors, ensuring they are appreciated and informed about how their contributions are being utilized.
- Organize donor recognition events, personalized thank-you communications, and other appreciation activities.
- Plan, promote, and manage temple events, festivals, and religious ceremonies, ensuring seamless execution.
- Act as a liaison between the temple and the community to increase participation in temple programs.
- Use various communication channels (emails, newsletters, social media, etc.) to keep stakeholders informed about temple activities and initiatives.
- Address any challenges or concerns among volunteers and resolve them promptly.
Manager - Administration
Aparna Computer and Services
06.2004 - 04.2016
- Manage daily administrative operations, including office management, resource allocation, and process optimization.
- Supervise administrative staff and ensure that all tasks are completed on time and to a high standard.
- Oversee the scheduling and coordination of service calls, ensuring timely and efficient service delivery.
- Maintain records of service requests, warranties, and customer feedback to monitor service quality.
- Establish and maintain relationships with suppliers and vendors for timely procurement of computers, peripherals, and spare parts.
- Act as a point of contact for resolving administrative or operational issues affecting customers.
- Ensure prompt responses to customer queries related to orders, warranties, or service concerns.
- Work closely with the customer support team to maintain high satisfaction levels.
Education
Master of Arts - Economics
Vidyadiraja College For Post Graduate Studies
Trivandrum, Kerala 04.2001 -
Bachelor of Arts - Economics
The Maharaja's College For Women
Trivandrum, Kerala 04.2001 -
Skills
Customer relations
Team player
Team leadership
Administrative skills
Problem resolution
Executive support
Customer retention
Operations management
Interpersonal skills
Sales analysis
Strategy development
Business development
Hobbies
- Painting and handicraft
-Gardening
-Watching documentaries, travel logs and podcast
Timeline
Executive Life Planning Officer
Reliance Nippon Insurance Company Ltd.
12.2017 - 11.2024
Relationship Manager
Shree Balaji Spiritual Foundation
03.2016 - 11.2017
Manager - Administration
Aparna Computer and Services
06.2004 - 04.2016
Master of Arts - Economics
Vidyadiraja College For Post Graduate Studies
04.2001 -
Bachelor of Arts - Economics
The Maharaja's College For Women
04.2001 -
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