Dynamic Sr. Team Lead at GeBBS Healthcare Solutions with a proven track record in enhancing team performance through effective coaching and process improvement. Skilled in conflict resolution and mentoring, I successfully managed multiple projects, ensuring timely delivery and quality standards while fostering strong relationships across teams.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Sr. Team Lead
GeBBS Healthcare Solutions
05.2021 - Current
Successfully completed projects within deadlines, ensuring timely delivery to clients without compromising quality standards.
Enhanced team performance by implementing effective communication strategies and regular feedback sessions.
Identified skill gaps within the team and developed comprehensive training plans to address these deficiencies effectively.
Fostered strong relationships with cross-functional teams to ensure seamless collaboration on shared initiatives.
Actively participated in recruitment efforts, selecting top talent for the team and contributing to long-term growth potential.
Maintained accurate records of all projects, providing regular updates to senior management on progress and potential roadblocks.
Managed conflict resolution among team members proactively, promoting a positive work atmosphere conducive to achieving results collaboratively.
Provided ongoing support and guidance to junior staff members, nurturing their professional growth and development.
Conducted regular performance evaluations for staff members, providing constructive feedback and outlining areas of improvement.
Developed high-performing team members through targeted training programs and one-on-one coaching.
Team Lead
GeBBS Healthcare Solutions
04.2019 - 05.2021
Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
Coached team members in techniques necessary to complete job tasks.
Trained new team members by relaying information on company procedures and safety requirements.
Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
Established open and professional relationships with team members to achieve quick resolutions for various issues.
AR Associate
GeBBS Healthcare Solutions
07.2016 - 03.2019
Identified opportunities for automation within AR processes, leading to increased productivity and lower error rates.
Reduced aging accounts receivable balances with timely follow-ups and effective communication strategies.
Developed strong working relationships with both internal stakeholders and external clients to facilitate smooth AR operations.
Assisted in audit preparation, ensuring accurate financial records were maintained for accountability purposes.
Assisted in training new team members on AR systems and best practices, increasing overall department efficiency.
Education
Bachelor of Management Studies - Commerce
V. K. Krishna Menon
Mumbai, India
04.2001 -
Skills
People management
Coaching and mentoring
Influencing skills
Customer service management
Inventory control
Process improvement
Leading team meetings
Quality improvement
Problem-solving
Mentoring
Team motivation
Complex Problem-solving
Performance improvement
Giving constructive feedback
Accomplishments
Supervised team of 25 team members.
Achieved Best Supervisor for quarter OND 2023 by completing client targets with accuracy and efficiency.