Madhavi Ghorpade

• Responsible for providing support to sales team and customers during sales process.
• Responsible for monitoring sales and the performance of the sales team as well as recording sales
• Responsible for Order entry in system after receipt of PO from customer. Keep record of sales and sending acknowledgement to customer.
• Review pending orders and specific customers’ requests to ensure excellent customer service. Maintain and preparing financial documents by processing customer adjustments like ABG and PBG. Intimate customer for cases of delay.
• Processing dispatch activity and handling all the process until shipment received to customer end.
• Maintaining all the dispatched document in company record.
• Making E-way bill for dispatch activity.
• Provide knowledgeable help to customers and go the extra mile in providing the correct details to
• customer queries.
• Work in collaboration with others to complete daily tasks and offer support to internal team.
• Maintaining a database of customer information
• Escalating inquiries to the appropriate team, when necessary
• Checking product or service availability with internal team for assistance to customers on their ongoing order status .
• Frequently work with the sales and operation teams.

Maintaining the company's statutory registers
Updating the records held by Companies House
Filing of forms/documents in electronic form with Registrar of Companies and other statutory authorities.
Filing, registering any document including forms, returns and applications by on behalf of the company as an authorized representative
Preparing clients bills.